Call Center Representative

Job Title: Call Center Representative

Location: Reno, NV
Department: Customer Service
Employment Type: Full-time
Reports to: Call Center Supervisor

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the first point of contact for customers, providing assistance and resolving inquiries with professionalism and efficiency. Your ability to deliver exceptional service while maintaining accuracy and empathy will be essential in ensuring customer satisfaction and loyalty.

• Customer Support: Respond to inbound calls, emails, or chat inquiries from customers, addressing questions, concerns, and issues in a timely and professional manner.
• Issue Resolution: Identify customer needs and provide effective solutions or escalate complex issues to the appropriate department as necessary.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information to customers.
• Data Entry: Accurately document customer interactions, details of inquiries, and resolutions in the customer relationship management (CRM) system.
• Quality Assurance: Adhere to company policies and procedures, ensuring all communications align with service quality standards.
• Problem Solving: Troubleshoot technical or service-related issues with customers and guide them toward resolution.

• High school diploma or equivalent; some college preferred.
• Strong verbal and written communication skills.
• Active listening and empathy to understand and address customer needs effectively.
• Problem-solving and conflict-resolution abilities.
• Basic computer proficiency and familiarity with CRM systems or call center software.