What are the responsibilities and job description for the Customer Service Representative position at Curate Corp Voice?
Job Title: Customer Service Representative
Location: Los Angeles, CA
Job Type: Full-Time
Reports To: Customer Service Manager
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, ensuring they receive exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and providing product information to enhance customer satisfaction.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers with product-related questions and provide comprehensive solutions.
- Resolve customer complaints by investigating issues, providing appropriate solutions, and following up to ensure resolution.
- Document customer interactions and maintain accurate records in our CRM system.
- Educate customers on product features and benefits to enhance their experience.
- Collaborate with other departments to improve service delivery and customer satisfaction.
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven experience in a customer service role or similar position.
- Strong verbal and written communication skills.
- Ability to handle difficult situations and resolve conflicts amicably.
- Proficiency in using computer systems and CRM software with a willingness to learn new tools.
- Demonstrated ability to work independently and as part of a team in a fast-paced environment.
Salary : $18 - $25
