What are the responsibilities and job description for the Customer Service Specialist position at Curate Corp Voice?
Job Title:Customer Service Specialist
Location: San Antonio, TX
Job Overview:
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. This position is vital to ensuring that our clients receive prompt, accurate, and courteous support across various channels. As a Customer Service Specialist, you will engage with diverse customers, addressing their inquiries and resolving their issues with professionalism and efficiency.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Manage and resolve customer complaints with empathy and professionalism.
- Maintain detailed records of customer interactions and transactions.
- Educate customers about our products and services to promote effective usage.
- Identify and escalate priority issues to appropriate teams for resolution.
- Follow up on customer interactions to ensure satisfaction and resolution of issues.
Qualifications:
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to handle difficult situations with patience and professionalism.
- Familiarity with customer service software and CRM systems is a plus.
- Excellent problem-solving abilities and attention to detail..
Salary : $19 - $23
