What are the responsibilities and job description for the Customer Service Specialist position at UpLift Physical Therapy and Performance?
UpLift Physical Therapy is San Antonio's premiere pelvic health clinic. We provide high-quality, patient-centered care to people experiencing pelvic floor dysfunction. This can include helping people optimize their health during pregnancy and postpartum and supporting patients as they work to stop bladder leakage or improve their pelvic pain. At UpLift PT, we value collaboration, teamwork, work-life balance, and mutual respect. We aim to build a practice known not only for providing excellent patient care but also for providing a quality workplace.
Our Customer Service Specialist / Patient Care Coordinator serves an important forward-facing role in regularly interfacing with potential patients / clients, current patients, and referrers at the practice. The person will often be the first introduction a potential patient, client, or referrer has to our practice, and thus, will be important for projecting the mission of the company and guiding them in our services. Our ideal candidate will be a warm, confident, and trustworthy individual who can provide our team, clients, and patients with a positive and engaging experience.
Responsibilities
- Welcoming clients and patients upon entrance to the practice with a smile and warm attitude.
- Thoroughly understand the types of patients served at the clinic, address their specific needs, and facilitate their care plans.
- Answer / Return phone calls to the practice promptly and courteously. Give information over the telephone within knowledge limits.
- Communicate with physical therapists and other staff regarding potential and current patients, relay messages, and address any concerns.
- Enter patient information into online system and necessary documents.
- Facilitate referral and plan of care tracking, assisting with billing needs and other administrative tasks
- Schedule appointments
- Call / Email reminders to patients as needed
- Fax notes / information to other providers or insurance companies as needed
- Manage potential referral / patient leads, and follow-up appropriately.
- Maintain strict confidentiality according to HIPPA Privacy and Securities Rules
- Maintain the office's cleanliness and organization, including stocking and managing supplies and linens, light cleaning, and regular sanitization, as instructed.
- Other administrative tasks may be included to assist in clinic operations.
Qualifications
Availability Needs :