What are the responsibilities and job description for the Senior Systems Engineer position at Curate Partners?
We are seeking a Senior Systems Engineer join our Enterprise IT Operations Organization. The Senior Systems Engineer supports infrastructure components including virtual platforms (on premise and cloud based), as well as associated technologies such as backup, replication, monitoring, and alerting. The Systems Engineer interfaces across several channels, leading discussions regarding infrastructure issues and projects, and liaises with stakeholders to clarify requirements and translate those into infrastructure services deliverables. The Systems Engineer must keep current with relevant technologies and provides guidance to management on best practices which can be incorporated into daily operations processes.
Responsibilities :
- Provide high-tier support for infrastructure issues, accepting and processing tickets logged via the Service Management platform (ServiceNow).
- Support the 24 / 7 support model through an on-call support rotation and partnership with the offshore Shared Services team.
- Ensure the consistent, efficient, secure, and current operation of infrastructure systems.
- Support corporate, regional, and divisional business units’ requirements.
- Ensure that infrastructure implementations comply with all IT controls related to areas of responsibility (e.g., Sarbanes-Oxley Act, ISO 9001 : 2015, applicable data privacy acts, Health Insurance Portability and Accountability Act, etc.).
- Play a key role in defining and maintaining proper documentation.
- Propose solutions to identified infrastructure issues to management and implement as directed.
- Resolve performance issues associated with the enterprise IT infrastructure.
- Lead the evaluation and identification of enterprise system specifications utilizing industry best practices and the proper use of technology and applications architecture.
Qualifications :
