What are the responsibilities and job description for the Care Navigator position at Curative, Inc?
Care Navigator
SUMMARY
Curative is launching a health plan unlike any other. Curative Medical* and Care Navigators are at the core of Curative’s member-oriented health plan. Assigned to a cohort of patients, it is a Care Navigator’s responsibility to help patients navigate healthcare, engage in preventative care and partner with them in achieving their health goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Ensure patients of your cohort have great experiences seeking and receiving care.
-Encourage your patients to engage more with their health by providing them the tools needed to embrace healthy lifestyle behaviors.
-Work with physicians and other clinical staff to administer personalized, preventative care
-Optimize the care and health outcomes of your member cohort
-Support operations of the practice by assisting with care coordination
-Working with the health plan, suggest and develop metrics which can be used to track its member engagement and identify members with unmet healthcare needs.
-Improve patient experience by anticipating care interventions before they arise
-Educate patients on components of their health plan and answer any relevant questions
-Follow up with patients after their health appointments to assist with any follow-up steps and ensure all their needs have been met
-Be knowledgeable about our technology products, clinical programs, and policies and is able to communicate them effectively
-Use Electronic Health Records to fetch and complete patient records
-Greet patients in a warm and friendly manner as well as provide tours of Curative facilities
-Manage patient communications and answer messages in a timely manner
REQUIRED EXPERIENCE/SKILLS
-MA, CNA, RN/LVN with active license OR have 3 years of experience in case management/care navigation
-At least 1 year of experience working in a clinical setting
-Analytical mindset
-Strong ability to use and learn new technology tools
-Strong interpersonal skills
-Strong attention to detail and organizational skills
-Outstanding written and verbal communication
-Willingness to continually self-educate
-Capable of working independently with minimal supervision and also as part of a team
-Skilled with standard computer programs
-Understanding of medical terminology
PREFERRED (NOT REQUIRED) SKILLS & EXPERIENCE
-BS degree in Nursing
-2 years of experience in nursing or 4 years working in healthcare, hospitality or customer service.
-Based in Austin, TX and able to travel regularly to our clinic in downtown Austin
-Ability to speak a second language is an asset, but not required
-Familiar with phlebotomy and/or injections
EXPECTED HOURS OF WORK/TRAVEL
This is a full-time position and may at times require extended working hours and weekend work. Travel is rare.
*Curative has no ownership interest in Curative Medical. Curative Medical is a separate, physician-owned entity. A Curative affiliate exclusively manages the non-clinical business operations of Curative Medical.
