What are the responsibilities and job description for the Care Navigator Trainer position at Curative?
Summary
Objective :
Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health plan reinvented for a post-pandemic world that is built around whole-person affordable preventive care featuring more benefits. $0 copays and $0 deductibles when members complete the Baseline Visit within 120 days of enrollment into the Plan. The Population Health Team is responsible for driving improved health outcomes, leveraging a data-first mindset to help our members achieve their optimal health well-being. Within the Population Health team, Care Navigators are at the core of the Curative member-oriented health plan. The Care Navigator team is assigned members to complete their Baseline Visit, help them navigate healthcare, engage in preventative care and partner with them in achieving their health goals.
As a part of Curative’s Population Health team, we are seeking an experienced and dynamic Care Navigator Trainer to oversee and be responsible for training and development of our Care Navigation team. This role will be responsible for training the existing team and any new hires on the principles and practices of care navigation, which involves guiding members through the healthcare system by helping to coordinate appointments, explaining and guiding members with their health plan benefits, addressing barriers to care, and ensuring access to necessary services; this role typically involves evaluating and improving processes, developing training materials, delivering workshops and training, and providing ongoing support to care navigators to optimize member experience and outcomes.
Essential Functions :
- Design, develop and implement training materials, including onboarding, soft skills, technical support, and policy compliance to help the Population Health team resources with their everyday work
- Evaluate current department processes and identify areas for improvement, efficiency, and optimization
- Recommend and revise department processes, ensuring appropriate documentation
- Review the current Care Navigation training program and recommend process changes for how to restructure team members and team processes to support the vision of Population Health and the Care Navigator role
Competencies :
Work Environment :
Supervisory Responsibility :
This position does not have direct supervisory responsibility for staff but the chosen candidate will need to possess the ability to lead others regardless of direct reporting structure
Position Type / Expected Hours of Work :
This is a full-time salaried position. Typical work hours are Monday through Friday, 8 : 00 AM to 5 : 00 PM local time with flexibility as needed to support different time zones. Our headquarters are in Austin, TX so we often operate on Central Time. Training sessions may vary depending on trainee time zones
Travel :
Travel is expected approximately 10% of the time, typically for two annual leadership offsite meetings
Required Education and Experience :
Preferred Education and Experience :
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
