What are the responsibilities and job description for the Collection Resolution Specialist position at Curbell, Inc.?
Collections Role Overview
Curbell, Inc. is looking for an experienced AR & Collections Specialist to play a key part in our collections process. The successful candidate will be responsible for making daily collection calls, resolving customer account issues, and working closely with our Collection Representatives to improve our processes.
Responsibilities:
Requirements:
Curbell, Inc. is looking for an experienced AR & Collections Specialist to play a key part in our collections process. The successful candidate will be responsible for making daily collection calls, resolving customer account issues, and working closely with our Collection Representatives to improve our processes.
Responsibilities:
- Maintain accurate records of all communication with customers.
- Collaborate with internal stakeholders to resolve customer account issues.
- Develop and implement strategies to improve collections efficiency and effectiveness.
- Provide coaching and support to Collection Representatives to help them resolve customer account issues.
- Stay up-to-date with industry developments and best practices in collections.
Requirements:
- Proven experience in a collections or customer service role.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Proficiency in using software applications related to collections and customer service.
