Clinical Application Support Specialist I

We don’t train our people to be nice… We simply hire nice people

We are looking for the brightest and the best to join our team!

Two major benefits offered by Cure 4 The Kids Foundation

• One of the most competitive compensation and comprehensive benefit packages in the field of healthcare
• A state-of-the-art clinical and administrative environment located at 215 and Town Center, Summerlin on the Roseman University Campus
  
  

Cure 4 The Kids Foundation was voted #10 on the list of the 50 Best Non-Profits to Work For in The U.S.

What It Takes To Be Part Of Our Team

Are you an exceptional Clinical Application Support Specialist who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?

This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.

Position Description

Oversees the electronic health system, products, and applications ensuring that their designs, content, and definitions integrate to support team members to achieving the defined clinical workflow, processes, and performance goals (safety, quality, compliance, productivity, and financial) as well as the outcome expectations and objectives of our organization. This is an exempt, salaried position.

Essential Duties And Responsibilities

• Manages user accounts across multiple platforms, including but are not limited to electronic health records (EHR), practice management (PM), IntelliDose, Phreesia, ProviderFlow, Paxera, PowerShare and FollowMyHealth. This includes setting up new accounts, deactivating accounts, and configuring user permissions.
• Delivers first-tier support for the EHR and Practice Management systems, troubleshooting issues and coordinating with vendors for complex problem resolution.
• Participates in system upgrade processes, including pre-upgrade testing, user communications, and post-upgrade support to ensure smooth transitions.
• Customizes system settings and assists in developing new workflows during software implementation projects.
• Manages provider template updates and builds in the Practice Management system and be a resource/backup for blocking provider schedules.
• Offers support to the Applications Team for various smaller applications amongst other internal tools.
• Provides analytical support and assistance on projects related to EHR and PM Systems.
• Engages in continuous learning through vendor trainings, webinars, and conferences to keep abreast of system functionalities and updates.
• Generates and maintains organizational measurement reports and produces custom clinical reports.
• Oversees daily system usage and performs routine administrative functions.
• Performs other duties as assigned.
  
  

Required Education And Experience

• Bachelor’s degree in healthcare, IT, or a related field.
• Five years of clinical applications experience.
• Valid driver’s license and auto insurance.
  
  

Knowledge, Skills, And Abilities

• General knowledge of clinic processes.
• Ability to successfully attest to meaningful use.
• Strong attention to detail and exceptional organizational skills.
• Excellent problem-solving abilities and the capacity to communicate effectively, both in writing and verbally.
  
  

Physical Demands And Work Environment

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to move up to 15 pounds at times.
  
  

LANGUAGE SKILLS : English.

CURE 4 THE KIDS FOUNDATION PARTICIPATES IN E-VERIFICATION.