What are the responsibilities and job description for the I.T. Application Support Specialist position at SAHARA Las Vegas?
REPORTS TO :
Director of Information Technology
MAJOR JOB DUTIES :
Duties include, but are not limited, to the following :
- Responsible for all property Hospitality and Point-of-Sale applications and systems including maintenance, configuration, and troubleshooting.
- Field incoming second level support calls and tickets to resolve application and software issues within for designated systems and areas of responsibility.
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required for assigned systems.
- Record, track, and document the problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution for assigned systems.
- Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems for assigned systems.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved for assigned systems.
- Maintain and enhance performance of all new and existing software and applications across the organization for assigned systems.
- Identify and learn appropriate software applications used and supported by the organization for assigned systems.
- Coordinate with department heads to assess departmental application training needs and objectives for assigned systems.
- Participate in the design, development, and delivery of software applications training programs and individual classes for assigned systems.
- Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution for assigned systems.
- Provide support for the testing of new and existing software applications under development or consideration for purchase for assigned systems.
- Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software for assigned systems.
- Conduct research into software application products and services in support of development and purchasing efforts for assigned systems.
- Performs other related duties as assigned / required.
SKILLS :
EXPERIENCE :
Five years related work experience with one to three years related work experience in Casino, Hospitality and / or Banking or Entertainment industry or other high volume, complex, demanding customer-oriented IT environment.
EDUCATION :
CERTIFICATE / LICENSE :
As Required.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS :
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office environment and throughout the property in all locations. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level can be loud and sustained A casino environment typically allows smoking.
Constant contact with executives, department management, applicants, team members, and guests is necessary. Requires prolonged sitting or standing and mobility. Requires bending and reaching. Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs. Requires eye / hand coordination. Requires use of standard office equipment. Requires basic math. Ability to push and / or pull file cabinet drawers weighing up to 15 lbs. Requires the ability to distinguish letters, numbers and symbols. Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
About SAHARA Las Vegas :
SAHARA epitomizes the timeless soul of Las Vegas. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests with an intimate and unexpected experience that sets a new standard for Vegas. Completely remodeled and reimagined for a new era, SAHARA offers three distinctive hotel towers, a variety of five-star dining options, and a world-class casino. With unexpected delights around every corner, SAHARA embodies the style, sophistication and playful sense of possibility that’s truly the spirit of Vegas – and brings the iconic Vegas experience to a whole new generation.Perks & BenefitsWe offer competitive wages with fantastic benefits for full-time and part-time jobs. Join us for an exciting career on the Las Vegas Strip! https : / / youtu.be / mJhPxlqlxQYNewly Increased WagesComprehensive Benefits (Medical, Dental, Vision, Supplemental Coverage)401K Retirement PlanPaid Time Off (Vacation Pay)Free Daily MealsRoom & Restaurant DiscountsDiscounted / Free Tickets for Certain ShowsAnd much more! SAHARA Las Vegas strives to support and grow our diverse workforce which reflects our community and the guests we serve. What’s On The HorizonSAHARA is in the midst of expanding its offerings to guests in the coming months. SAHARA will also welcome two more new dining outlets before the year is up, including The Noodle Den and Ballo Italian Soul.https : / / phe.tbe.taleo.net / phe02 / ats / careers / v2 / jobSearch?act=redirectCwsV2&cws=87&org=GRANDSIERRARESORT For more information about what’s coming soon, click here.
