Customer Service- Merchant Support Representative

We are seeking a highly motivated and customer-oriented individual with a strong work ethic to join our team.

As a Customer Service -Merchant Support Representative, you will be responsible for providing exceptional service to our merchants/clients in the Merchant Cash Advance space to ensure their needs are met. This is a great opportunity to join a woman owned dynamic and growing company in the Long Island (Shirley) area. This is a Full-time position. Monday through Friday,

Responsibilities:

• Communicate with merchants via phone, email, and text to address inquiries, and resolve payment issues.
• Analyze merchant needs and recommend appropriate action on all accounts.
• Assist merchants with account questions, payments/ arrangements, and additional funding.
• Conduct onboarding calls for newly funded accounts.
• Obtain and review bank documentation to help the needs of the account
• Perform data entry tasks accurately and efficiently
• Provide excellent customer service by maintaining a positive and professional demeanor at all times
• Monitoring portfolio for clients
• Collaborate with other team members to ensure merchant/ client satisfaction
• Meet or exceed performance goals and targets

Experience:

• Previous experience in customer service or a related field is preferred but willing to train
• Fluent in English (both written and verbal)
• Bilingual in Spanish is a plus
• Strong communication skills with the ability to effectively interact with merchants and clients
• Excellent problem-solving skills and the ability to think quickly on your feet
• Proficient in data entry and computer applications including outlook & excel

Benefits:

• Competitive salary based on experience
• Comprehensive training program provided
• Opportunities for career advancement within the company
• Positive work environment with a supportive team
• Medical, Vision & Dental insurance available after 60 days
• Paid Time Off

If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Customer Service - Merchant Support Representative!