Assistant General Manager

The Assistant General Manager provides leadership to the building and management team by utilizing a curated set of efficient, functional, and operational processes focused on providing our community with an elevated guest experience, the highest quality products, patient education, and wellness alternatives.  This person is responsible for assisting the General Manager in maximizing financial results to meet and consistently exceed budget expectations.   

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Leading and Inspiring to Succeed

• Participate in the recruitment, hiring, onboarding, training, and development of all staff
• Set specific expectations for how to conduct job duties and hold the teams accountable to meeting those expectations.
• Regularly evaluate staffing needs and adjust as needed to maintain an elevated patient experience and meet the budget
• Provide regular, clear, and honest feedback to all staff and conduct regular employee check-ins and team connection meetings to discuss performance and employee development goals.
• Promote the mission, vision, and values of the company to all team members always
• Engage in honest, innovative, problem-solving dialogue with team members and corporate teams

Reinforcing an Environment of Compliance 

• Promote a compliance-first culture at the Wellness Center that ensures the center is always fully compliant.
• Learn and understand rules and regulations determined by the law and by the Maryland Medical Cannabis Commission; stay up to date on any changes as they occur
• Maintain accurate and up-to-date standard operating procedures  
• Conduct store audits as requested by the General Manager and ensure all store compliance records/documents are kept as required, are organized, and easily accessible for all stakeholders

Delivering Operations Excellence 

• Properly operate location including adhering to all pre-determined processes
• Drive top-line revenue to meet and exceed stated goals and manage total expenses to ensure the store remains profitable
• Assist GM with determining and procuring a proper product mix that maintains gross margin goals
• Work with Corporate team to set pricing for all products in the dispensary and HP
• Maintain proper inventory levels in accordance with the plan and budget
• Partner with Far & Dotter Marketing team to develop and execute the marketing strategy for the store
• Schedule personnel in accordance with store needs and budgets
• Learn and become an expert in all technology and systems, especially the POS
• Properly maintain the physical store space and all equipment and assets to run the business
• Oversee proper handling of all monies including, preparing cash deposits per sop’s,

conducting daily reconciliations of Canpay, Cashless ATM, and cash with Leaf Logix

• Perform cash drops as needed
• Monitor financial performance and report results to the Director of Store Operations in a cadence that is predetermined or as needed
• Oversee and execute all safety and security initiatives
• Learn the dispensary landscape including the competitive landscape near the existing location and around the state

Other

• Be available in case of emergency (e.g., alarm triggers, etc.)
• Perform administrative duties including reading writing and answering emails, texts, and calls in a timely and professional manner