What are the responsibilities and job description for the Customer Operations Coordinator position at Currax Pharmaceuticals?
About Currax
Currax Pharmaceuticals LLC is a specialty pharmaceuticals company focused on providing increased access to life- changing medications for patients and healthcare providers. We seek to improve patient health and quality of life through the acquisition and commercialization of medications, including Contrave, Silenor, Treximet, ONZETRA Xsail, and a portfolio of generic medications.
At Currax, we take pride in our mission to serve patients, and we value authenticity and collaboration in our workplace. As we experience an exciting period of accelerated growth, our organization is rich with opportunities for our people to gain hands-on experience and fulfill career aspirations while making a direct impact on the lives of patients we serve.
About the Role
The Customer Operations Coordinator role reporting into the Trade & Distribution Manager will be responsible for supporting the day-to-day activities such as customer order processing, channel inventory analysis, shipment scheduling / tracking, and customer account support. The position will work closely with other teams and functions within the company, including vendors and our 3PL provider.
Responsibilities
- Manage the ordering process from PO creation to product delivery at our Specialty Pharmacy partners by coordinating between our 3PL provider and preferred carrier.
- Work closely with 3PL customer service team to ensure orders are being processed and shipped in a timely manner.
- Assist with customer related requests, such as PO tracking, product inquiries, vendor notifications, document requests, account support, etc.
- Monitor wholesaler inventory levels and coordinate appropriately to ensure that stock levels align with contractual requirements.
- Provide product availability updates / reports to customers on a weekly basis.
- Analyze transportation routes and carrier performance to identify cost-saving opportunities and optimize delivery schedules.
- Support the Direct Accounts Sales Program through account creation / maintenance, order monitoring, PO tracking, and internal reporting.
- Assist with analyzing Trade channel data and creating insightful reports using data from multiple sources.
- Audit vendor data for accuracy and escalate discrepancies when necessary.
- Work with internal teams to ensure that inventory levels and product forecasts align with demand and replenishment strategies
- Collaborate with external Trade partners to identify improvement opportunities and address operational issues for continuous improvement and efficient problem resolution.
Required Qualification & Skills
Currax Core Values
Currax is committed to the health and well-being of our employees and families and offers a comprehensive benefits package. Available benefits include medical, dental, and vision coverage, 401(k) plan with company match, paid time off and holidays, and other benefits to support your physical, financial, and social well-being.
Currax is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon age, ancestry, color, creed, disability, marital status, medical condition, genetic information, military and veteran status, national origin, political activities or affiliation, race, sex, gender, gender identity and gender expression, sexual orientation, as well as any other category protected by law. Read our full EEO statement at http : / / www.curraxpharma.com / careers / eeo-statement /
