What are the responsibilities and job description for the Guest Services Specialist position at Curry Pizza House - Alpharetta?
Team Member Job Duties and Description:
A Curry Pizza House team member is responsible for providing excellent customer service and ensuring that orders are prepared and served quickly and accurately. They may also be responsible for taking orders over the phone or online, preparing food, cleaning the restaurant, and helping with other tasks as needed. Team members must be friendly, organized, and able to work in a fast-paced environment.
A Team Member typically has a wide range of responsibilities, which can include:
- Greet customers warmly and take orders accurately
- Prepare food items according to company standards, including pizza, salads, desserts, and beverages
- Operate cash registers and handle money transactions with accuracy
- Maintain a clean work area, including counters, tables, floors, and kitchen equipment
- Assist in stocking supplies and ingredients as needed
- Follow all safety and sanitation guidelines when handling food and beverage products
- Ensure customer satisfaction by providing friendly, courteous service
- Respond promptly to customer inquiries and complaints
- Upsell additional menu items when appropriate
- Monitor inventory levels and order new supplies as necessary
- Train new team members on proper procedures and policies
- Participate in promotional activities and special events
Team Member employees need the following skills in order to be successful:
Cash Handling:
As a team member, you’ll be responsible for handling cash transactions with customers. This requires a high level of accuracy and attention to detail.
Customer Service:
Customer service skills allow you to interact with customers in a friendly and helpful manner. As a team member you’ll be responsible for taking customer orders, preparing food and handling customer complaints. Your ability to provide quality customer service can help you develop a positive reputation at your workplace and with your customers.
Leadership:
Leadership skills can help you become a better team member at Curry Pizza House. As a team member, you may be responsible for training new employees, so it’s important to be able to explain processes and procedures clearly. You may also be responsible for assigning tasks to other team members, so it’s important to be able to delegate effectively.
Communication Skills:
Communication skills are the ability to convey information to others in a clear and understandable way. As a team member at Curry Pizza House, you’ll be expected to communicate with customers, managers and other team members. You’ll need to be able to explain menu items, take orders and answer questions.
Multi-tasking:
As a team member at Curry Pizza House, you may be responsible for several tasks at once. This can include taking orders, preparing food, cleaning and stocking the restaurant. Being able to multi-task can help you complete your tasks efficiently and keep customers happy.
Establishing Ground Rules
Ground rules are a set of expectations that all employees must follow to ensure a safe and productive work environment. They can include things like respecting each other’s time, being punctual, following safety protocols, and maintaining a professional attitude.
Ground rules help create a culture of respect and accountability among team members. This helps foster collaboration and encourages everyone to take ownership of their roles. Establishing ground rules also ensures that everyone understands what is expected of them and how they should behave while on the job.
Summary
As a Team Member/Cashier, you will be integral to delivering outstanding customer service in a fast-paced restaurant environment. Reporting to the shift supervisor, your core responsibilities will include operating the cash register, handling transactions, and ensuring a clean and welcoming space for guests. Your proficiency in POS systems and cash handling will be essential in managing orders efficiently. Additionally, your strong communication skills and ability to work collaboratively will enhance the overall dining experience, while your attention to food safety and sanitation standards will uphold our commitment to quality service. Join us to make a meaningful impact on our customers' experiences.
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
Work Location: In person
Salary : $11 - $12
