BHSA Programs Manager

JOB SUMMARY:

This role is responsible for oversight of the BHSA Prevention and Early Intervention Program and the Drop-In-Center. This role is also responsible for connecting with community partners, and participating in regular training.

DEFINITION OF A PEER:

A person with lived experience navigating the behavioral health system of San Francisco either through their own journey of wellness and recovery, or having been supportive of a friend, loved one, or family member in their wellness and recovery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily operations of departments.
• Practice and reinforce the mission, vision and values of the organization.
• Recruit, interview, hire, and orient all direct reports.
• Maintain appropriate staffing levels.
• Provide initial and ongoing training to team members.
• Assign duties and work schedules to direct reports and provide on-site guidance on established procedures.
• Review and approve timecards, including time off requests.  Make appropriate edits, when needed.
• Monitor overtime, doubletime, and missed meal breaks.  If abuse is apparent, meet with employee(s) to discuss.  If abuse continues, work with HR for disciplinary actions. 
• Maintain job descriptions and evaluation criteria for all direct reports and conduct formal written evaluations, using the appropriate tools provided by HR.
• Provide support, direction, and leadership to team members and assist them with any questions or problems.
• Address any performance problems and, if necessary, handle terminations in accordance with established company guidelines. 
• Resolve conflicts in a timely manner with the consultation and support of HR.
• Maintain OSHA standards.
• Responsible for the collection of data and reporting via various software programs. 
• Hold and facilitate regular team meetings.
• Attend required meetings.
• Oversee program budget and ensure that projects are completed on time and in budget.
• Provide solutions to issues that develop.
• Assist in the completion of grant applications, RFP’s and RFQ’s.
• Develop training curriculum integrating feedback from all parties involved.
• Develop and maintain community partnerships.
• Develop programs that meet individual needs of the client(s).
• Develop programs that assist the client(s) in advocating for themselves and meet their goals for recovery and make connections outside of the mental health system.
• Develop programs that assist clients in obtaining housing and volunteer roles that assist them in having a meaningful role in the community.
• Develop and maintain a regular schedule of daily program activities.
• Manage and analyze data and provide insight on the impacts of program(s).
• Participate in the development of the program(s).
• Perform other duties as assigned.

JOB REQUIREMENTS:

• Bachelors or Masters’ Degree in psychology or related field.
• Minimum of 3 years in a Supervisory role.
• Minimum of 3 years’ experience working with socially isolated seniors experiencing poverty, homelessness, mental health issues, drug abuse, and health problem related issues.
• Minimum 2 years’ experience with community program management.
• Working knowledge of the peer service model.
• Working knowledge of procedures, laws and regulations relevant to case management and behavioral health programs.
• Familiarity with harm reduction and applications.
• Proof of Covid Vaccines required: completed original series and first booster.
• Proof of negative or inactive TB required. Curry Senior Center will provide or reimburse for the cost of a TB test after an offer of employment has been accepted by both parties. Proof of a negative TB test within 90 days will also be accepted.

DESIRED SKILLS AND ABILITIES:

• Effective oral and written communications skills with the ability to express ideas in a clear, thorough, concise manner.
• Strong interpersonal, communication and organizational skills. Solid aptitude for customer service.
• High degree of skill in grammar, spelling and punctuation.
• Ability to maintain the confidentiality of all information obtained.
• Strong organizational skills and the ability to prioritize workflow.
• High level of analytical problem-solving skills.
• Excellent time management skills, including the ability to manage self-development.
• Must be action-oriented and have the ability to work independently and as a team player.
• Strong computer skills such as Chrome, Google suite, Apple iOS, Office suite.

PHYSICAL DEMANDS:

Work will be performed sitting at a desk/chair or standing while speaking and interacting with clients. Position will require average finger dexterity to operate normal office equipment and systems.

Sitting:             70 % of the workday

Standing:        20 % of the workday

Walking:         10 % of the workday

Bending:         3 % of the workday

Twisting:          3 % of the workday

Lifting:             5 % of the workday/Moderate, generally not over 10 pounds

Carrying:        5 % of the workday/Moderate, generally not over 10 pounds

Climbing:       3 % of the workday