Service Writer

Description

We need your dedication to customer satisfaction and expertise in collaboration skills to complete our team! When you join our team, you will receive competitive pay, benefits after 90 days, weekends off, paid holidays, and paid time off!

JOB SUMMARY:

The Service Writer serves as a key business partner in generating revenue supporting profitability and success of the Service Department.   

The importance of this role is to be the “face” of Curtis Lane Equipment and its products/services and must effectively collaborate with the team, build customer and employee loyalty, liaise cross functionally with business partners and vendors to convey satisfactory customer service at all times, abiding by the Company’s three (3) core values of Honesty, People and Growth, exhibiting a people focus perspective and genuine care and pride in our organization.

CORE RESPONSIBILITIES:

• Generate service revenue
• Schedule and track timely repairs for rental and customer equipment
• Coordinate work schedules and maintain proper accounting of service technician productivity
• Effectively delegate tasks and responsibilities
• Give clear concise direction w/expectations
• Enforce a clean and orderly work environment in the shop and yard
• Promote and enforce company policies
• Promote teamwork between departments and throughout the organization
• Efficient and responsible use of email and management system
• Maintain an organized electronic filing system
• Proficiency with OEM information systems
• Has a good understanding of product maintenance requirements and typical repairs

Requirements

 Requirements/Qualifications: 

· Must possess excellent communications skills (verbal, listening, written and presentation)

· Must have prior service and maintenance experience (minimum of 1 year)

· Must successfully demonstrate ability to anticipate concerns, troubleshoot and resolve to complete satisfaction

· Must successfully demonstrate collaborative and positive approach with team and customers

· Must demonstrate strong organization and attention to detail as well as strong understand of business management principals

· Must successfully demonstrate ability to prioritize and perform efficiently, following instructions/direction as necessary

· Must pose high level of confidence and transparency in sharing knowledge, advice to customers regarding their options

· Must possess and successfully demonstrate ability to adapt to new information or changes and creates processes and systems to improve workflows.

· Must be comfortable with ambiguous information and have confidence in handling and resolving conflict and in taking on additional responsibilities as necessary

· Prior experience with scheduling, problem solving and service recovery

Physical/Sensory Needs:

May lift, carry, push, pull up to 50 lbs at a time frequently, using assistance as needed. Requires walking, climbing stairs/ladders, bending, crouching, crawling, pushing, pulling, lifting, carrying, using required safety measures. Uses keyboards, monitors, and computers, phones, copy machines and other business equipment as well as tools/machinery requiring vision, listening, mathematical aptitude also hand/eye coordination and finger hand dexterity as well as use of legs, feet, arms, hands, fingers in operating machinery. Must be able to work indoors, standing for up to 100% of work schedule and may also require outdoors in varying weather conditions up to 30% of work schedule.