What are the responsibilities and job description for the Service Writer/Technician position at Kutn Up Lawncare?
Overview
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will act as a liaison between customers and the service department, ensuring that all customer needs are met with professionalism and efficiency. This role requires a strong understanding of automotive services, excellent communication skills, and a commitment to providing outstanding customer service.
Duties
- Greet customers and assess their automotive service needs, including oil changes, brake repairs, and other maintenance tasks.
- Prepare detailed estimates for services required, utilizing knowledge of auto estimating and automotive service.
- Communicate effectively with mechanics to transmit customer concerns and ensure accurate service delivery.
- Maintain accurate records of customer interactions, services performed, and parts used.
- Follow up with customers regarding their vehicle status and any additional services needed.
- Assist in promoting dealership services and products to enhance sales opportunities.
- Ensure a clean and organized work environment within the service area.
Requirements
- Previous experience in an automotive dealership or service writing role is preferred.
- Strong knowledge of automotive repair processes, including oil changes, brake repairs, alignment, and auto body repair.
- Ability to effectively communicate technical information to customers in an understandable manner.
- Proficiency in using auto estimating software or systems is a plus.
- Excellent organizational skills with attention to detail.
- A passion for the automotive industry and commitment to customer satisfaction.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join our team as a Service Writer and contribute to delivering exceptional automotive service experiences!
Job Type: Full-time
Pay: $17.37 - $18.94 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Denver, NC 28037 (Required)
Ability to Relocate:
- Denver, NC 28037: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $19