What are the responsibilities and job description for the Technical Support Engineer position at Curtiss-Wright?
Technical Support Engineer
The Technical Support Engineer is a direct customer-contact position responsible for delivering technical support to internal and external customers (including US-eyes programs), facilitating effective use of all Curtiss-Wright developed products (hardware & software) – with a specific focus on FPGA-based products, tools and applications.
Location : Ashburn, VA
We Take Care of Our People
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan () I Inclusive & Supportive Culture ()
Your Challenge :
To be a primary technical contact for customers – working with them on aspects including initial product introduction, application support, sub-system integration and technical support, in accordance with the Curtiss-Wright support policy.
Act as the primary technical contact for assigned accounts, and be the interface when required for the support and engineering teams at Curtiss-Wright sites;
Provide professional, timely and expert support as required, potentially including on site support;
Perform technical investigations, trouble-shoot problems and provide solutions by applying sound engineering practices;
Generate code / applications to demonstrate capabilities of Curtiss-Wright and 3rd party products;
Create customer-facing documentation, including procedures and application notes;
Accurately maintain internal log of correspondence with customer and technical interactions with customers;
Become an expert with assigned Curtiss-Wright products, and proficient with all current Curtiss-Wright products;
Continuously broaden your technical skill set and knowledge to stay current with relevant technologies related to Curtiss-Wright products; and,
Ability and willingness to travel on short notice to customers’ sites.
What you Bring :
Ability to program in ‘C.’
Working knowledge of :
FPGA design architectures and development environments (tools, compilers, simulators, IP)
AMD / Xilinx FPGA architectures including UltraScale, Zynq / Ultrascale MPSoC and Versal ASoC devices
FPGA development environments using AMD Vitis and Vivado design tools
HDL and Verilog as well as visual application IDE's
Understanding of high-performance sensor processing and Digital Signal Processing (DSP) techniques
Strong knowledge of Linux for application development, including AMD PetaLinux
Knowledge / experience with CameraLink desirable
Track record in problem solving, with desire and ability to learn quickly;
Strong interpersonal skills with customer-centric focus and ability to maintain satisfied customer relationships;
Excellent written and verbal communication skills, including group presentation skills;
Self-motivated and team oriented, capable of managing time & priorities well under pressure;
Familiarity with Real Time operating systems (like VxWorks) is an asset;
A working knowledge of one or more of the following : VME, PCI. PCIe, MPSOC implementations is an asset;
Ability to use tools such as in-circuit emulators, logic analyzers, JTAG probes, oscilloscopes, etc. to debug / investigate hardware operation is an asset.
BS, Computer Science or equivalent preferred; a combination of education and relevant experience will be considered.
Minimum 4 years relevant experience
Experienced in the debug of real-time applications or embedded systems is preferred.
Ability and willingness to travel on short notice to customers’ sites.
Who We Are : Our Values ()
Environmental, Social and Governance
The 33,000 square-foot facility in Ashburn has been operating since 1991 and employs over 60 people, of whom almost 80 percent are engineers. Curtiss-Wright’s stringent quality procedures govern all activities at the Ashburn facility. The Ashburn facility delivers integration support for customers that need a custom, application-specific solution with a combination of Curtiss-Wright and third-party products. Curtiss-Wright’s Ottawa Center of Excellence in Canada is the primary manufacturing source for products designed and developed at the Ashburn facility. An additional US-based manufacturing source is also available for programs that require manufacturing in the United States. The Ashburn facility holds an AS9100D / ISO 9001 : 2015 Certificate for Quality Management () .
To learn more visit : Curtiss-Wright Ashburn, Virginia | Curtiss-Wright Defense Solutions ()
LI-TS1
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team (TA_COE@curtisswright.com) and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and / or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees :
Opportunity : As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work : The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment : The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
