What are the responsibilities and job description for the Service Coordinator position at Custom Air Conditioning and Heating Co?
CUSTOM AIR
Service Coordinator
Ensures continuity in all critical client touch points between client and Custom Air. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians.
QUALIFICATIONS:
THE CUSTOM AIR ASSOCIATE:
Without exception, every associate at Custom Air will have Integrity, Humility, be Intelligent and Hungry.
Additionally, Custom Air associates believe in and celebrate AFO’s Founding Principles of Personal Ownership, One Team, and Serving Others. Air Force One associates should demonstrate Professionalism and Quality Performance in their behavior at all times with fellow associates, customers, vendors, and the general public.
ESSENTIAL DUTIES & RESPONSIBILITIES:
DESIRED COMPUTER/SOFTWARE KNOWLEDGE:
PHYSICAL ACTIVITIES AND ENVIRONMENT:
The following physical activities described are representations of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the associate is continuously required to talk or hear; frequently required to sit; and occasionally required to stand, walk, use hands to type, handle or feel, reach with hands or arms. The associate will also be required to drive on a frequent basis. The associate must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.
Service Coordinator
Ensures continuity in all critical client touch points between client and Custom Air. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians.
QUALIFICATIONS:
- Associate degree or related field (Bachelor’s Degree Preferred).
- Customer Service experience required.
THE CUSTOM AIR ASSOCIATE:
Without exception, every associate at Custom Air will have Integrity, Humility, be Intelligent and Hungry.
- Integrity means being honest in every interaction and working tirelessly to keep our promises.
- Humility is the opposite of arrogance. It is the badge of self-confidence and empathy for others.
- Intelligence is both emotional and intellectual. Our associates are excellent communicators, critical thinkers, display mental curiosity and a commitment to lifelong learning.
- Hunger is in the heart of champions. It is the will to win, the passion to overcome obstacles and the ability to savor success.
Additionally, Custom Air associates believe in and celebrate AFO’s Founding Principles of Personal Ownership, One Team, and Serving Others. Air Force One associates should demonstrate Professionalism and Quality Performance in their behavior at all times with fellow associates, customers, vendors, and the general public.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls.
- Enter and schedule Service calls and maintenances into our Database.
- Maintain client information.
- Coordinate call for dispatch and communicate with technicians.
- Knowledgeable of all aspects of the service department; parts ordering, residential contracts (pricing and selling to the customer over the phone), commercial contracts and truck stock inventory.
- Set up and manage electronic filing systems.
- Complete forms in accordance with company procedures.
- Monitors and reviews service calls and PM activity (daily, weekly, monthly)
- Activity
- Follow through
- Proposal recommendations
- Recommended repairs
- Escalations
- Issues Purchase orders and organize technician’s parts for pick up or staging.
- Coordinates all EFM tools (electronic facility management)
- SAMPro
- Client web-based systems (tracking, updates, submissions etc.
- Other duties as assigned.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
DESIRED COMPUTER/SOFTWARE KNOWLEDGE:
- Microsoft Word (Beginner)
- Microsoft Excel (Beginner)
- Microsoft Outlook
- Microsoft Access
- Accounting Software (SamPro, Quickbooks, Peachtree, Great Plains, etc.)
- Customer Relationship Management (CRM) software
- Dispatching Software
PHYSICAL ACTIVITIES AND ENVIRONMENT:
The following physical activities described are representations of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the associate is continuously required to talk or hear; frequently required to sit; and occasionally required to stand, walk, use hands to type, handle or feel, reach with hands or arms. The associate will also be required to drive on a frequent basis. The associate must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.
