Administrative Secretary

Why work for Custom Alarm?

Join the Custom Alarm team as a full-time Administrative Secretary where you will learn and grow while making a meaningful impact! We're looking for someone who thrives in a collaborative, customer-focused environment. At Custom Alarm, we prioritize positivity, teamwork, and providing exceptional service while fostering a family-friendly culture where you’re more than just an employee—you’re part of the family. If you're passionate about supporting others, enhancing operations, and contributing to a company that values lifelong learning and celebrating success together, we want to hear from you. Come be part of a team that makes a difference!

A Day in the Life at Custom Alarm

• Hours: Full-Time/M-F/7:30am-4:30pm
• Work Location: On-site at Custom Alarm
• Pay Range: $17.00-$22.00 (starting wage is based on a number of considerations including; education, certifications, related experience, etc.)

The Main Responsibilities

The Administrative Secretary is the first point of contact for customers and visitors entering our office. Answers inquiries and obtains information in response to customer needs. Prepares correspondence and provides clerical support. Conducts day-to-day interactions with customers and coworkers in a manner that exemplifies and supports the Vision, Purpose, and Core Values of the company.

· Operate multi-line phone system, answer and route calls efficiently, and update employee directory and extension list.

· Open/close front office, greet customers, monitor visitors, issue badges, assist with sales and front desk tasks.

· Manage mail: open/distribute, research returned items, prepare outgoing mail, and maintain postage system.

· Assist administrative staff with overflow tasks, including billing, payment entry, and bank deposits.

· Prepare accurate, professional correspondence for Custom Alarm employees and ensure timely completion.

· Update customer records in Sedona (name changes, billing cycles, etc.).

· Handle Sedona Web administration as needed.

· Manage inquiries via Custom Alarm’s Website, Podium, and info@ emails.

· Maintain office supplies, research pricing, and ensure cost-effective purchases.

· Attend Administrative Department meetings and relevant training seminars.

What We Look For in a Candidate

Education

· High School Diploma or equivalent

· Two-years secondary education, or equivalent combination of education and work experience

Additional Skills and Abilities

· Experience with multi-line phone systems

· Strong communication skills (written, verbal, and listening)

· Exceptional customer service skills

· Proficient in Microsoft Office (Word, Excel, Outlook)

· High attention to detail and accuracy

· Excellent organizational skills

Physical Demands

The physical demands described must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Primarily sitting with occasional standing, walking, stooping, and kneeling.

· Extensive use of computer screen and keyboard, with simultaneous hand, wrist, and finger movement.

· Requires audio, visual, and verbal functions.

· Occasional lifting and carrying (up to 10 lbs.), but not essential to the job.

· Occasional driving for errands may be required.

Working Conditions

· Most of the workday is spent in a comfortable office environment, using modern office equipment.

· Occasional after-hours work may be required.

Other Requirements

· Regular and reliable attendance is required in this position, as well as the ability to meet deadlines.

· Due to the security nature of our business, an offer of employment is contingent upon successful completion of a background check and drug test.

Summary

For the 8th year in a row, Custom Alarm is proud to be named one of the "Best Places to Work in Southeast MN” – an honor we deeply value. We believe that taking care of our employees allows them to deliver the best service to our customers. That's why we’re committed to offering a comprehensive benefits package, including a competitive salary, medical, dental, and life insurance, a matching 401(k), and additional perks to show our appreciation:

· Flexibility

· Vacation/Sick Pay

· Holiday Pay 2 Floater Holidays

· $200 Annual Wellness Benefit

· Employee Discount

· Profit Sharing

· Stand Up Desk

· Dress for Your Day/Business Casual

· Company Paid Social Events

What to Expect Next

Start your journey with us - take just a quick 10-15 minutes to complete your application. Once your application has been reviewed, our Human Resources Manager will reach out if you meet qualifications and standards. We look forward to hearing from you!

Disability/EOE/Veteran

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift

Work Location: In person

Salary : $200