CSR Supervisor

Job Overview
We are seeking a dedicated and experienced Customer Service Supervisor to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role involves overseeing daily operations, managing team performance, and ensuring that our customers receive the highest level of support. The Customer Service Supervisor will play a crucial role in fostering a collaborative environment that encourages professional growth and teamwork.

Responsibilities

• Supervise and mentor customer service representatives to ensure high-quality service delivery.
• Analyze customer feedback and performance metrics to identify areas for improvement.
• Collaborate with sales teams to enhance customer satisfaction and retention strategies.
• Manage daily operations, including scheduling, training, and performance evaluations.
• Communicate effectively with team members and other departments to resolve issues promptly.
• Lead projects aimed at improving processes and enhancing the overall customer experience.
• Foster a positive team culture that emphasizes collaboration, accountability, and continuous improvement.
• Ensure compliance with company policies and procedures while maintaining a focus on customer needs.

Qualifications

• Proven experience in a supervisory or leadership role within a customer service environment.
• Strong communication skills in English; multilingual abilities are a plus.
• Demonstrated project management skills with the ability to lead initiatives effectively.
• Excellent analytical skills to assess performance data and implement actionable solutions.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong collaboration skills to work effectively with cross-functional teams.
• A commitment to providing outstanding customer service and fostering team development.

Join us in creating an exceptional experience for our customers while leading a dynamic team of professionals!

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $25