Customer Service Representative

Job Title: CUSTOMER SERVICE REPRESENTATIVE

Company: Custom Control Sensors, LLC

Location: Phoenix, AZ

Employee Type: Full Time – Non-Exempt

Industry: Manufacturing, Aerospace

Education: Must possess a High School Diploma or a GED. Bachelors preferred.

Experience: 2 years of experience in a professional office, customer service, or inside sales role. Aerospace manufacturing customer service preferred.

Company Overview

Custom Control Sensors, LLC (CCS) is a global leader of pressure, temperature, and liquid flow switches and sensors for the Aerospace, Defense, and Industrial markets. Since 1957, we have provided high-reliability electro-mechanical devices that utilize the "DUAL-SNAP" action disc spring principle we pioneered.

We are AS 9100 and ISO 9001 certified. Industrial Product certifications include UL, CSA, ATEX, GOST, CCC and IECEx.

We are growth-orientated, and dedicated to the continued cultivation of a vibrant, energetic work environment. Fostering interaction and collaboration between all associates, connection with our customers, and opportunity for creativity is our primary focus.

Benefits

• Medical
• Dental
• 401k with Match
• Employer funded Life Insurance and Long-term Disability
• Voluntary Short-term Disability
• Sick and Vacation Leave
• 9 Paid Holidays

Job Description:

Under general supervision, employee performs all duties associated with customer service and sales in a polite, empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers to ensure satisfaction while adhering to company policies and industry standards.

Key Responsibilities:

• Provide customers with pricing, delivery, and product information in a timely and professional manner via email, phone, and virtual meetings.
• Consistently and thoroughly monitor and address commercial requirements in customers’ portals and forward quality and technical requirements to the appropriate CCS Department.
• Facilitate RFQs internally with Accounting and Production departments in collaboration with Outside Sales and prepare Quotations accordingly.
• Validate incoming purchase orders for accuracy (drawing revisions, pricing/lead time accuracy, shipping/payment terms, quality requirements, etc.)
• Coordinate contract review with relevant internal stakeholders to ensure prompt confirmation to customers.
• Process customer purchase orders through Syteline MRP system ensuring orders are entered considering optimized efficiency for Production planning.
• Notify customers of changes to schedule and communicate customer change requests to Production.
• Act as a liaison between the customer and various departments within the company.
• Identify and resolve customer concerns promptly and effectively ensuring customer satisfaction.
• Escalate complex issues to the appropriate personnel.
• Maintain accurate records of customer interactions.
• Correspond in a professional and civil manner. Maintain a professional demeanor and represent the company positively.
• Build and maintain positive relationships with customers.
• Perform other essential tasks as assigned.

Skills and Requirements:

• Applicant must be legally authorized to work in the U.S. and ITAR compliant.
• Exceptional written and verbal communication skills.
• Excellent Excel and Word Skills.
• Strong computer program acumen and high aptitude for digital literacy to efficiently navigate customer portals and Syteline MRP system.
• Familiarity with Export Compliance regulations.
• Ability to acquire and communicate technical knowledge of the Company’s product lines, markets, and applications.
• Ability to effectively and professionally present information and respond to questions from customers and coworkers.
• Team oriented with the ability to interface effectively with various interlocking departments.

• Ability to manage multiple tasks and prioritize workload.
• Ability to exhibit strong attention to detail, accuracy, and thoroughness.

• Maintain a continuous improvement focus.
• Possess adaptability, flexibility, and maturity to represent the Company positively.
• Ability to work well with only a modest amount of repeated instructions.
• Ability to sit for prolonged periods in front of a computer.

EEO M/F/D/V

Custom Control Sensors, LLC. is an Equal Opportunity employer. All qualified applicants for employment shall receive fair and equal treatment regardless of their race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, religion, creed, sex/gender, marital or registered domestic partnership status, age, national origin or ancestry, citizenship, pregnancy, childbirth, breastfeeding or related medical conditions, mental or physical disability (including HIV and AIDS), medical condition including genetic information or characteristics (including those of family members), sexual orientation, veteran or military status, gender identity, gender expression, transgender status or any other basis protected by federal, state or local law, ordinance or regulation. The policy not to discriminate includes, but is not limited to, advertising for positions, recruiting, hiring, placement, promotion, transfer, rates of pay, discipline and termination.