What are the responsibilities and job description for the Customer Service Representative position at Custom Deck Creations?
Join the Custom Deck Creations Family!
Are you a motivated self-starter who enjoys working in a structured, detail-oriented way while helping others? Custom Deck Creations is looking for a friendly and organized Customer Service Representative to join our team part-time, in person. If you love connecting with people, take pride in delivering great customer experiences, and want to be part of a supportive team, this could be the perfect opportunity for you!
Who We Are
At Custom Deck Creations, we pride ourselves on being the trusted name in designing and building the best composite decks. Serving homeowners in the greater SE Michigan area, we’re more than just a company – we’re a family. Our aim isn’t to be the best decking company around—though that’s pretty nice too. No, it’s to be a customer service company that happens to sell decks. Joining us means feeling supported, valued, and appreciated.
You’ll play an integral role in creating a top-notch customer experience. We believe in work-life balance, professional growth, and fostering a fun, collaborative environment.
What You’ll Do
As a part-time Customer Service Representative, you will play a key role in ensuring every customer has a smooth and positive experience. Your main responsibilities will include:
- Lead Management – Be the first point of contact for potential customers, providing a warm and professional introduction to our company.
- Scheduling – Organize consultation appointments for our specialists and follow up to ensure customers have everything they need.
- Administrative Support – Assist with essential office tasks, including data entry, document management, and general organization.
- Customer Outreach – Connect with past customers to gather feedback, maintain relationships, and provide ongoing support.
- Mailing Coordination – Prepare and send print materials to customers and leads to ensure they have important information in hand.
Who We’re Looking For
We’re searching for someone who is:
- Genuinely friendly and approachable – You love engaging with people and brightening their day.
- A proactive problem solver – You take initiative, stay organized, and keep things running smoothly.
- Detail-oriented and methodical – You enjoy structured work, follow processes carefully, and can juggle multiple tasks efficiently.
Qualifications:
- At least 2 years of experience in customer service, office support, or a similar role.
- A strong communicator with excellent interpersonal and relationship-building skills.
- Highly organized, self-motivated, and able to manage time effectively.
- Proficiency in Microsoft Suite and Google Suite.
- A valid driver’s license and reliable transportation.
Why Join Us?
We take care of our team and offer great benefits, including:
- Flexible Part-Time Schedule – 20-30 hours per week, Monday through Friday (exact hours to be determined based on availability and business needs).
- Healthy Work-Life Balance – No weekends or late nights, so you can enjoy your evenings and weekends stress-free.
- Generous Paid Time Off – Including vacation policies and 12 annual holidays.
- Comprehensive Benefits – Full medical insurance coverage for you and 50% for dependents.
- Retirement Savings – A 401(k) plan with a 100% match on contributions up to the first 5% of your compensation, starting on day one.
- Growth Opportunities – Paid training and ongoing professional development to help you grow in your career.
Position Details
- Schedule: 20-30 hours per week, Monday through Friday.
- Compensation: $22 per hour.
- Start Date: March 2025
Join Us!
Seize this chance to work with a team that’s as passionate about people as it is about decks. We’re ready to welcome you into our family. Apply today and step into a career that’s fulfilling, fun, and full of growth opportunities!
Custom Deck Creations is an Equal Opportunity Employer.
Job Type: Part-time
Pay: $22.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $22