What are the responsibilities and job description for the Customer Relationship Expert position at Custom Power?
Customer Relationship Expert
This role focuses on building and maintaining strong relationships with Custom Power's existing customers, ensuring seamless account management and exceptional service.
Key Responsibilities
- Ensure adherence to agreed-upon pricing, contractual terms, and service commitments for existing accounts.
- Address any discrepancies in contract execution in collaboration with legal and finance teams.
- Represent the company at local trade shows, conferences, and customer events to strengthen relationships and gather market intelligence.
Requirements
- Bachelor's degree in Business, Marketing, Engineering, or a related field (preferred).
- 3 years of account management experience in manufacturing, electronics, or a related industry.
- Experience with ERP and CRM systems for order tracking and account management; ability to manage multiple accounts and priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience with data analysis, forecasting, and reporting tools to support business decisions.
