What are the responsibilities and job description for the Executive Sales Consultant position at Custom Power?
Job Title: Account Manager
Position Summary
The Account Manager is responsible for managing and strengthening relationships with Custom Power's existing customers, ensuring seamless account management and exceptional service.
This role focuses on tracking business performance, managing repeat orders, overseeing quotes, purchase order approvals, and maintaining accurate customer records.
The Account Manager acts as the primary liaison between customers and internal teams, proactively addressing concerns, monitoring market trends, and ensuring compliance with contract terms.
Additionally, this role supports industry engagement by attending trade shows and customer events to enhance business intelligence and maintain strong partnerships.
Key Responsibilities
Account Documentation & Reporting:
- Maintain accurate and up-to-date customer records, including purchase history, forecasts, and key account details.
- Generate reports and dashboards to track account performance, key metrics, and customer engagement.
- Monitor and track business wins, customer orders, and revenue trends for existing accounts.
- Forecast future orders based on historical data, market insights, and customer demand signals.
Customer Relationship Management:
Serve as the main liaison for key accounts, ensuring consistent communication and proactive issue resolution.
- Address any concerns related to quality, delivery, or service in collaboration with internal departments.
- Stay informed on industry trends, competitor activities, and market shifts that may impact existing customer demand.
- Represent the company at local trade shows, conferences, and customer events to strengthen relationships and gather market intelligence.
Contract & Pricing Compliance:
Ensure adherence to agreed-upon pricing, contractual terms, and service commitments for existing accounts.
- Address any discrepancies in contract execution in collaboration with legal and finance teams.
Requirements:
Bachelor's degree in Business, Marketing, Engineering, or a related field (preferred).
3 years of account management experience in manufacturing, electronics, or a related industry.
Experience with ERP and CRM systems for order tracking and account management; Ability to manage multiple accounts and priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience with data analysis, forecasting, and reporting tools to support business decisions.
