What are the responsibilities and job description for the Inside Sales Representative position at Custom Power?
Position Summary : The Inside Sales Account Manager is responsible for managing and strengthening relationships with Custom Power’s existing customers, ensuring seamless account management and exceptional service. This role focuses on tracking business performance, managing repeat orders, overseeing quotes, purchase order approvals, and maintaining accurate customer records. The Account Manager acts as the primary liaison between customers and internal teams, proactively addressing concerns, monitoring market trends, and ensuring compliance with contract terms. Additionally, this role supports industry engagement by attending trade shows and customer events to enhance business intelligence and maintain strong partnerships.
Key Responsibilities :
Account Documentation & Reporting :
- Maintain accurate and up-to-date customer records, including purchase history, forecasts, and key account details.
- Generate reports and dashboards to track account performance, key metrics, and customer engagement.
- Monitor and track business wins, customer orders, and revenue trends for existing accounts.
- Forecast future orders based on historical data, market insights, and customer demand signals.
Quotes & PO Order Management :
Customer Relationship Management :
Market & Industry Analysis :
Trade Show & Customer Event Support :
Contract & Pricing Compliance :
Skills & Qualifications :
Custom Power is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
