Business Development Center (BDC) Representative

CCS is seeking experienced Business Development Center (BDC) Representatives to join our team. We are looking for individuals who are outgoing, confident, self-starters, that can multi-task in a busy environment. As a BDC Representative, you will play a vital role working in CCSs automotive division, CTI. Primary responsibilities include outbound calls to schedule appointments and to assist in outreach and retention campaigns. This position requires a proactive individual with strong communication skills, a good sense of organization, and the ability to handle a fast-paced environment. A successful BDC will be outgoing, confident, and a self-starter.

FULL-TIME POSITION WITH BONUS OPPORTUNITIES!

Responsibilities:

• Manage and update customer information in the Customer Relationship Management (CRM) system.
• Respond to leads generated in the CRM to set appointments.
• Schedule sales and service appointments for customers.
• Engage with current and prospective customers to cultivate leads and schedule appointments.
• Perform proactive outbound calls to schedule regular maintenance, recalls and preventive services.
• Meet and exceed daily and weekly KPIs.
• Promote additional services and provide relevant information to customers.
• Report call performance and appointment success rates to supervisors and suggest improvements to the process.
• Assist in inbound calls as necessary.
• Deliver top-notch customer service on every call, representing our company with professionalism and a commitment to customer satisfaction.
• Other duties as assigned.

Qualifications:

• Proven experience in automotive BDC or similar role
• High energy, enthusiastic and self-motivated
• Ability to handle rejection and remain positive
• Proficient computer skills; 30 WPM
• CRM and/or data mining knowledge
• Ability to maintain a high volume of outgoing calls
• Automotive knowledge is desirable, but not required
• Strong communication and interpersonal skills with a customer-first attitude
• Maintain a high level of productivity and self-direction
• BDC experience, or a proven sales history
• Dependable
• Fluent in English

CCS Benefits:

• Bonus Opportunities
• Work from home
• Medical insurance
• Dental and Vision insurance
• 401k
• Paid time off
• Life insurance
• Holiday incentive pay
• Employee events and activities
• Work equipment provided
• Advancement opportunities

Ideal Availability:

• 9:00am CST 9:00pm CST Monday- Friday
• 10:00am CST - 7:00pm CST every other Saturday