What are the responsibilities and job description for the Support Manager / Sr. Support Engineer position at Customized Energy Solutions?
Job Description
Job Description
Company Description
Customized Energy Solutions (CES) is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate and timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities.
CES Consulting is at the forefront of the energy transition powered by newer technologies like stationary energy storage, Distributed Energy Resources (DERs), Long Duration Energy Storage (LDES), Vehicle-to-Grid (V2G) and Green Hydrogen. We offer an industry leading range of consulting services to project developers, IPP’s investors, technology companies, utilities and market participants to understand the evolving market rules, quantify the impacts and discover the value proposition of new technologies. With a presence across all north American competitive markets, the CES Consulting team has provided consulting services to over 14 GWh of advanced energy storage resources globally. The insights garnered from CES’s managing the day-to-day operations of over 29,000MW of generating assets and over 1,100 MW of energy storage facilities in the RTO / ISO markets set our consulting services apart from our competitors.
Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth. Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. Our main office is in Philadelphia, with satellite offices in various U.S., Canada, India, Japan and Vietnam.
Job Description
We are seeking a dedicated and proactive Support Engineer to join our IT team. The ideal candidate will play a critical role in managing and resolving application issues (Sev2 and Sev3), monitoring system performance, and collaborating with development teams to ensure the smooth operation of our web applications. This position focuses on leveraging observability tools and cutting-edge technologies to maintain high standards of reliability and performance across our API-first web application portfolio.
Key Responsibilities
- Issue Resolution :
Triaging and resolving Sev2 and Sev3 issues in production and staging environments.
Utilize observability stacks (e.g., Elastic) to monitor application performance, identify bottlenecks, and ensure system uptime.
Work closely with development teams to address recurring issues and optimize system performance.
Assist in deploying, configuring, and maintaining API-first applications, ensuring alignment with best practices.
Suggest improving processes and tools for better incident management and system reliability.
Qualifications
Databases : MongoDB Atlas, MySQL, RDS.
Preferred Skills
Additional Information
Customized Energy Solutions offers competitive salary commensurate with experience. Benefits include performance bonus and profit-sharing Medical Savings Account, comprehensive health Insurance, disability insurance, life insurance, and 401K matching and tuition reimbursement. Excellent opportunities for advancement.
Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
