What are the responsibilities and job description for the Order cash associate position at Cutera?
Job Description
Position Summary :
The Order to Cash Associate I / II will play a key role in supporting the global sales team and ensuring a seamless customer experience from order placement through fulfillment.
This role involves processing customer orders, maintaining accurate customer information, and coordinating with cross-functional teams to resolve issues related to order fulfillment, inventory, and shipments.
Duties & Responsibilities :
- Provide end to end order support to the global sales team and customers.
- Process customer orders promptly and accurately, ensuring strict adherence to SOX compliance requirements.
- Set up and maintain customer accounts, including pricing and address details, in order entry systems.
- Proactively follow up on customer and sales team inquiries to ensure resolution and satisfaction.
- Manage the pricing module to ensure accurate billing and accruals.
- Work with cross-functional teams to address concerns related to sales, product availability, and customer commitments.
- Coordinate customer shipments and backlog.
- Ensure timely processing of product returns (RGA) per business guidelines.
- Remain current on customer preferences, pricing, new products, and systems.
- Recommend process improvements to enhance efficiency and productivity.
- Perform other duties as assigned.
Qualifications
Minimum Requirements & Qualifications :
- 4 years of experience working in order administration
- Experience in the medical device industry preferred.
- Must be proficient in Outlook, MS Excel, and MS Word.
- Must be proficient with an ERP system, preferably SAP.
- Ability to work independently and effectively in a dynamic, fast-paced environment.
- Effectively manage and prioritize various projects with minimal supervision.
- Be knowledgeable and proficient on all company products, the market, relevant medical terminology, procedures and services.
- Understand sales order life cycle (forecasting, quotes, purchase orders, sales orders, allocation, fulfillment, invoicing and collections)
- Detail-oriented with a commitment to following procedures and maintaining compliance with regulatory guidelines.
- Strong problem-solving skills for identifying and resolving customer issues.
- Proactive, adaptable, and focused on process improvement.
- Effective collaborator with cross-functional teams, including Finance, Marketing, Clinical, Service, Manufacturing, and Logistics.
Last updated : 2024-11-18
Salary : $65,000 - $85,000
