What are the responsibilities and job description for the Warranty Administrator position at Cutrubus Wasatch Front Kia?
Responsibilities :
- The Warranty Administrator prepares, submits and tracks warranty repair orders and claims.
- They are responsible for the accuracy and timeliness of these items to ensure the service department receives proper credit and monies due.
- Return improperly completed repair orders to the person originating the document for correction and / or completion as necessary.
- Determine and enter the applicable labor operation codes, failure codes, and / or other required administrative data on the repair orders.
- Book the appropriate technicians for the hours earned on the operations performed.
- Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
- Process all warranty claims in a timely manner, as the repair orders are closed.
- Review and process all returned / rejected / adjusted warranty claims, track each claim until its final resolution.
- Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
- Maintain a record of all claims submitted, returned / rejected, or paid and their current status.
- Become familiar with the manufacturers policies and procedures.
- Post claim payments and reconcile warranty schedule.
- Assist in other office duties as needed.
Benefits :
