Office Coordinator - Pediatric Therapy Clinic

Cutting Edge Pediatric and Adult Therapy is seeking a highly motivated and passionate Front Office Coordinator.

This role requires a schedule availability of Mondays through Thursdays, 8:30 AM to 6:00 PM, and Saturdays 8:00 AM to 1:00 PM.

If you want to work at the most progressive cutting-edge facility in the DFW area, look no further. With over 200 years of combined clinical experience, Cutting Edge's individualized collaborative care model has proven exceptional results.

Cutting Edge Pediatric and Adult Therapy offers ST, OT, PT, ABA, and counseling for patients, ages birth-30, in a highly collaborative and fun, sensory-focused setting. Therapists can easily incorporate movement and sensory activities into treatment sessions, using our engaging therapy gyms, sensory light room, and on our playground. Teenagers and young adults at our facility have the unique opportunity to work on daily living activities and vocational activities in our on-site apartment, mock grocery store, and our on-site coffee shop. At Cutting Edge, our focus is on therapy with a purpose.

Key Responsibilities

• Insurance verification.
• Collecting and posting payments.
• Collecting past due balances as instructed by management and/or billing team.
• Maintaining an organized and tidy workspace.
• Answering a high volume of phone calls with the highest level of professionalism.
• Scheduling evaluations and appointments.
• Assisting families through the new intake process.
• Maximizing therapists’ schedules.
• Communicating effectively with patients regarding insurance, treatment needs, and clinic information.
• Maintaining treatment and waiting areas.
• Ability to adapt to changing work requirements and varying volumes of work under pressure.
• Strong attention to detail.
• Ability to multitask.
• Possess a team-player mentality.
• Enforce clinic policies and HIPAA regulations.
• Ability to handle complaints or unpleasant situations with tact and professionalism.
• Possess a pleasant, friendly, and welcoming demeanor.
• Display excellent customer service.

Qualification and Skill Requirements

• Requires at least one year of experience in a medical office setting.
• High school diploma required.
• Demonstrate exceptional customer service skills.
• Knowledge of medical terminology.
• One year of insurance verification and benefit explanation preferred.
• Experience with, and proficiency in, electronic medical records.

Physical Requirements

• Ability to stand, sit, and move throughout the front office area and the clinic for extended periods of time in order to greet visitors, assist employees, and manage tasks.
• Ability to work at a computer desk station for extended periods of time.
• May be required to lift up to a minimum of 25 pounds.

Employee Benefits

• Comprehensive health benefits (medical, vision, dental insurance, and flexible spending accounts) for full-time employees.
• Pet Insurance, Pet Savings Plans, and Aflac supplemental insurance plans for part-time and full-time employees.
• Accrued Paid Time Off (PTO) upon start date for full-time employees.
• Unpaid Time Off (UTO) for part-time and full-time employees.
• Opportunities for bonus compensation, including our Check-In Rate Incentive.
• Employee Recognition Programs, including anniversary & birthday celebrations, shout-outs/kudos boards, and our quarterly Making a Difference Award.
• Company-sponsored events, including team-building activities, social gatherings, and an annual holiday party.

Join Our Team

• Check out our Join Our Team page on our company website to learn more about who we are as a company and hear from some of our staff: https://cuttingedgepediatrictherapy.com/employment/

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Pet insurance
• Referral program
• Retirement plan
• Vision insurance

Medical Specialty:

• Pediatrics
• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• After school
• Day shift

Application Question(s):

• If any, can you tell us a little bit about your experience verifying insurance & how comfortable you feel explaining benefits to clients?
• Do you have any experience in pediatrics or with special needs clients?
• This role requires a schedule availability of Mondays through Thursdays, 8:30 AM to 6:00 PM, and Saturdays 8:00 AM to 1:00 PM. Are you able to work this schedule?

Experience:

• Medical Office: 1 year (Required)

Work Location: In person

Salary : $16 - $18