Concierge, Campus Center

Department: Campus President's Office

Location: Metropolitan Campus

Reports To: Manager, Campus Scheduling

Recruitment Type: External/Internal

Requisition ID: req5879

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F, 8:30am-5pm. Occasional evenings and weekends.

Number of Openings: 1

Job Description:

Summary

Provides direct customer service to all guests, visitors, students, faculty, staff and vendors to the applicable Tri-C campus or office building.

Essential Functions

• Welcomes and acknowledges all guests, visitors, students & vendors according to college standards; anticipates and addresses service needs
• Provides administrative and scheduling support for events within the Campus Center
• Coordinates Campus Center room reservations, ensuring proper documentation and communication
• Responds to inquiries on behalf of the campus utilizing student focused interpersonal skills, and assists as required
• Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner
• Ensures Concierge desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature
• Maintains an active presence throughout the Campus Center, conducting regular walkthroughs to ensure the space remains clean, organized, and operational
• Collaborates with campus personnel to ensure smooth coordination of activities occurring in the Campus Center
• Adjusts availability to support occasional evening and weekend events as needed
• Attends all College meetings as assigned
• Performs other duties as assigned
  
  

Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING\

• Associate’s degree
• Significant related experience may substitute for education
• Minimum of two years of experience in a customer service-oriented role
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
  
  

KNOWLEDGE, SKILLS And ABILITIES

• Possess basic knowledge of customer service concepts, practices and procedures with the ability to use in varied situations
• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Ability to work accurately with great attention to detail
• Demonstrated basic proficiency with Ad Astra or equivalent room scheduling program
• Demonstrated basic proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality
• Possess sensitivity to appropriately respond to the needs of a diverse population
  
  

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Communication
• Quality of Work
  
  

VERY IMPORTANT COMPETENCIES

• Collaboration
• Adaptability
  
  

IMPORTANT COMPETENCIES

• Time Utilization
• Continuous Improvement
  
  

Preferred Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Demonstrated experience with event planning and scheduling
  
  

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment.
• The work area is adequately lighted, heated and ventilated.
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
  
  

EQUAL OPPORTUNITY STATEMENT

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note: Target Starting Salary Range: $34,000 to $36,000

The final offer for the successful candidate is targeted to fall within this range, but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.