What are the responsibilities and job description for the Service Desk Technician (IS) position at Cuyahoga County Prosecutor's Office?
Job Title: Service Desk Technician Salary: $52,000 - $57,000
Department: Information Services Reports to: Deputy CIO/Help Desk Supervisor
Location: The Justice Center Hours: 8:30 AM – 4:30 PM
1200 Ontario Street – 9th floor Monday - Friday
Cleveland, Ohio 44113 (variable shift/hours may apply)
REQUIREMENTS:
Associate’s degree in computer science or information technology with two (2) years of computer information systems experience; or any equivalent combination of training and experience
FUNCTION:
The purpose of this classification is to respond to incoming calls and provide first level problem determinations and immediate resolution, referring more difficult problems to proper personnel. The employee in this classification performs entry level technical work. This classification provides feedback to callers, records calls, enters tickets into the tracking system and places and monitors service calls with external service providers.
RESPONSIBILITIES:
- Answers phone lines and provides first level problem determination and resolution; troubleshoots equipment problems and places service calls to maintenance vendors; refers problems to supervisor, other support areas, or higher level technicians as necessary; provides first level support on applications and operating systems for network based personal computers; logs problems and status and enters into tracking system
- Visits and supports offsite locations, such as CFS, Juvenile Center, Court Rooms, etc.; troubleshoots desktop and laptop computers, printers, fax machines, and/or other peripheral devices; sets up audio and video equipment for trial use
- Assists with special projects as assigned, which can include research, presentation, training, audit assistance, data entry, physical file manipulation, scanning operations, and reorganization of department spaces..
- Performs support and training for end user software; assists users in a variety of software systems, such as Justice Matters, CRIME, SharePoint, etc.
- Supports/assist users with a variety of technical functions; assists users in printing posters, photos, and documents for use in trials; converts a variety of media into digital file formats; redacts audio and video files per Prosecutor request.
- Maintains equipment inventory integrity using the CCPO Office Inventory system and assists with the annual year end physical equipment inventory.
APPLICATION PROCEDURE:
Upload a letter of interest including your e-mail address, resume, and three professional references via the online application process at: http://prosecutor.applicantstack.com/x/openings
OPEN UNTIL FILLED
All submissions of applications, resumes, and/or supporting documentation received by the Cuyahoga County Prosecutor's Office are considered public record and may be released upon the public’s request
ALL JOB OFFERS ARE MADE WITH THE UNDERSTANDING THAT PROSPECTIVE EMPLOYEES PASS A DRUG TEST AND A CRIMINAL BACKGROUND INVESTIGATION PRIOR TO BEING HIRED.
Reasonable accommodation is available to all employees and applicants. If you have a disability that needs to be accommodated, please contact the Human Resources Department.
Equal Opportunity Employer; Smoke-free and Drug-free Workplace
Visit our website: http://prosecutor.cuyahogacounty.us/
Salary : $52,000 - $57,000
