What are the responsibilities and job description for the Service Desk Technician position at Robert Half?
Job Details
Description
We are seeking a skilled Service Desk Technician to join our team. This role is based in Mentor, Ohio, and operates within the IT industry. As a Service Desk Technician, you will be primarily responsible for providing first-tier support to our team members, handling inquiries, diagnosing and resolving hardware and software issues, and maintaining comprehensive records of your interactions with customers.
Responsibilities
Serve as the first point of contact for our employees, providing top-tier Service Desk support.
Handle phone-based queries and issues from end-users swiftly and effectively.
Diagnose and troubleshoot problems with hardware, software, and business applications.
Keep comprehensive records of customer interactions and the steps taken to troubleshoot issues.
Conduct repairs related to computer hardware and software.
Provide support to facilities across various locations, including remote and home-based users.
Monitor the ticketing system and respond to assignments promptly.
Escalate issues as necessary, notifying the appropriate IT resources.
Participate in an on-call rotation to provide Service Desk support outside of regular hours.
Configure and deploy mobile devices, and manage wireless administration.
Create and maintain standard operating procedures and knowledge articles.
Requirements
Minimum of 1 year experience in a similar role as a Service Desk Technician
Proficiency in managing License Agreements
Deep understanding of Desktop Hardware
Strong experience in providing Desktop Support
Proven ability to provide Remote Desktop Support
Skilled in Break Fix methodologies
Experience in IT project management
Familiarity with the ServiceNow Platform
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a skilled Service Desk Technician to join our team. This role is based in Mentor, Ohio, and operates within the IT industry. As a Service Desk Technician, you will be primarily responsible for providing first-tier support to our team members, handling inquiries, diagnosing and resolving hardware and software issues, and maintaining comprehensive records of your interactions with customers.
Responsibilities
Serve as the first point of contact for our employees, providing top-tier Service Desk support.
Handle phone-based queries and issues from end-users swiftly and effectively.
Diagnose and troubleshoot problems with hardware, software, and business applications.
Keep comprehensive records of customer interactions and the steps taken to troubleshoot issues.
Conduct repairs related to computer hardware and software.
Provide support to facilities across various locations, including remote and home-based users.
Monitor the ticketing system and respond to assignments promptly.
Escalate issues as necessary, notifying the appropriate IT resources.
Participate in an on-call rotation to provide Service Desk support outside of regular hours.
Configure and deploy mobile devices, and manage wireless administration.
Create and maintain standard operating procedures and knowledge articles.
Requirements
Minimum of 1 year experience in a similar role as a Service Desk Technician
Proficiency in managing License Agreements
Deep understanding of Desktop Hardware
Strong experience in providing Desktop Support
Proven ability to provide Remote Desktop Support
Skilled in Break Fix methodologies
Experience in IT project management
Familiarity with the ServiceNow Platform
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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