What are the responsibilities and job description for the Scheduling specialist position at Cuyuna Regional Medical Center?
POSITION SUMMARY
Responsible for accurately scheduling, obtaining / verifying patient information, appropriate documentation, and serving as the communication link between the patient, the provider and the other clinic departments or agencies involved in the patient's care.
POSITION QUALIFICATIONS
- Education and Experience :
- Prefer High School Diploma or equivalent. Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility.
Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.
- License / Certificates :
- N / A
- Special Skills and Aptitudes :
- Effective Interpersonal relationships skills including good listening and communication skills.
- Ability to handle confidential information discreetly and appropriately.
- Ability to adapt resources to meet the needs of the situation.
- Exercise good judgment, flexibility, creativity and insight to problem solving.
- Adjust to stressful situations with confidence and good judgment.
- General knowledge of insurance / insurance verification and / or medical necessity.
- Basic knowledge of medical terminology.
- Excellent customer service and telephone etiquette.
- Ability to work independently.
- Ability to multi-task.
- High quality customer service.
ESSENTIAL RESPONSIBILITIES
- Scheduling and Documentation
- Accurately schedules patient appointments according to schedule guidelines and provider preferences including clinic day / hours, appointment types, allotted time slots, restrictions and orders.
- Inform and instruct patients on procedure / appointment preparation.
- Obtain and maintain accurate electronic medical record (EMR) including verification of demographic information, insurance information and any documentation entered.
- Process physician orders as requested.
- Timely monitor and address all work queues and tasks that need to be completed.
- Provide clerical support for the department, providers and staff.
- Communication / Customer Service
- Answer all incoming phone calls in a timely, customer services friendly, and professional manner to assist callers with scheduling needs and is a liaison between the patient and the clinical staff.
- Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient.
- Participate as requires in continuous improvement activities to enhance the quality of patient care.
- Greet and acknowledge patients, family members and all staff in a friendly and courteous manner.
- Patient Registration / Insurance Verification / Cashier
- Update patient information including demographics, insurance information, patient authorization and other paperwork per protocols.
- Verify insurance coverage through proper portals and established procedures.
- Communicate appropriately with providers and staff in supported departments.
- Monitor no-shows / late cancellations and take action per set policies.
- Collect co-pays and patient payments based on location.
- Demonstrate accuracy in writing receipts, processing credit-card payments and balancing cash drawer / bag based on location.
- Communicate with and direct patients to Financial Services to arrange for payment plans and to assist with billing questions.
- Assist providers and nursing staff to make schedule adjustments and changes.
- Process referral requests and monitors work queues.
- Enter telephone encounters and complete assigned tasks in EMR.
- Demonstrate "Standards of Excellence" when other duties are assigned.
PI253656936
Last updated : 2024-11-16
