What are the responsibilities and job description for the Switchboard Receptionist position at Cuyuna Regional Medical Center?
Be the friendly and professional voice of the medical center, assisting callers and visitors with efficiency and care.
Join Our Team at Cuyuna Regional Medical Center
At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first - both our patients and our employees. Whether you're on the front lines of patient care or supporting operations behind the scenes, you'll find a culture of collaboration, growth, and respect. If you're looking for a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.
A Day in the Life of a Switchboard Operator
Handle incoming calls and pages with accuracy and professionalism. Provide information and assistance while maintaining confidentiality. Support administrative tasks, including mail distribution and emergency response coordination.
About the Communications Department: Connecting People, Enhancing Experiences
In the Communications Department at CRMC, we ensure that every call, question, and request is handled with professionalism and care. Whether directing patients, visitors, and staff to the right departments or managing internal and external communications, our team plays a crucial role in keeping hospital operations running smoothly. What makes Communications unique is our ability to stay calm, flexible, and patient in a constantly changing environment. We handle a variety of situations-from urgent calls to everyday inquiries-while maintaining a professional and welcoming demeanor. Our team thrives on teamwork, problem-solving, and positivity, creating an environment where challenges are met with solutions, and every interaction is an opportunity to make someone's day a little easier. Whether answering phones, assisting visitors, or adapting to new responsibilities as our roles evolve, we take pride in being the first connection to care at CRMC.
Ideal Candidate (What will make you a great fit!)
- Strong communication skills
- Calm under pressure
- Excellent problem-solving
- High attention to detail
- Customer service oriented
- Works independently
Education and Experience
Required
- High School Diploma or GED
- Ability to operate required equipment
Preferred
- Previous secretarial experience
- Experience in a customer-facing role
Compensation and Benefits
The pay range listed above is the estimated starting pay range for this role. Actual pay rate offered depends on many factors including each individual employees experience level, preferred education/certifications, along with market conditions.
Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible employees receive medical, dental, and vision insurance, health savings accounts, life insurance, and employer contributions to a 401(k) retirement plan. Additional benefits include paid time off, participation in 401(k) and 457(b) plans, educational assistance and reimbursement, an employee assistance program, work-life balance support, gym membership and other discounts, and employee recognition programs.
A full job description is provided when an interview is scheduled. If needed, you may request a copy earlier by emailing us at careers@cuyunamed.org.
CRMC is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veteran). If you need an accommodation during the application process, please call 218-546-4415 or email careers@cuyunamed.org for assistance.
