What are the responsibilities and job description for the Banquet Captain position at CV S Westgate Center Restaurant LLC?
- Supervise banquet servers, bartenders, and support staff during events, ensuring proper setup, service, and breakdown.
- Communicate event details with the Banquet Manager, Culinary team, and other relevant departments.
- Ensure all banquet spaces are properly set up according to banquet event orders (BEOs), including table settings, décor, and AV needs.
- Oversee food and beverage service, ensuring timely delivery and adherence to health and safety standards.
- Interact with guests professionally, addressing any concerns and ensuring satisfaction.
- Train and mentor banquet staff on service standards, policies, and safety procedures.
- Maintain an organized and clean work environment, ensuring all equipment is properly handled and stored.
- Ensure compliance with hotel policies, liquor laws, and health regulations.
- Conduct post-event evaluations, documenting feedback and reporting issues to management.
- Assist with inventory control, ensuring proper storage and tracking of banquet supplies.
- Other duties as assigned
- Must be able to stand and walk for extended periods (up to 8-10 hours per shift).
- Frequent lifting and carrying of items up to 50 lbs. (e.g., trays, tables, chairs, banquet equipment).
- Frequent bending, kneeling, and stooping to set up and break down event spaces.
- Ability to push/pull carts weighing up to 100 lbs.
- Manual dexterity to handle glassware, table settings, and fine dining service requirements.
- Ability to work in hot and cold environments, including kitchens and outdoor event spaces.
- You must be able to hear and respond to guest and staff requests in a noisy environment.
Work Environment:
- Fast-paced hotel, resort, or banquet venue setting.
- Exposure to varying temperatures, depending on kitchen and event locations.
- High interaction with guests, staff, and management.
The Banquet Captain is responsible for overseeing and coordinating banquet events, ensuring seamless execution, exceptional guest service, and adherence to hotel standards. This role involves supervising banquet staff, coordinating event logistics, and maintaining a high level of customer satisfaction. This is an hourly role plus commission.
