What are the responsibilities and job description for the Performance Manager position at CVR Associates?
Job Description Job Description This position is responsible for maintaining the Quality Control and Compliance of CVR projects related to the management of HCV operations. This position may also include other duties, responsibilities, and project participation as determined by the Program Director.ESSENTIAL DUTIESManage all Quality Control actives including but not limited to supervision and direction of staff conducting file reviews and performance reporting.Assess and interpret collected data of HCV program performance.Coordinate and manage reviews of all administrative audits and investigative reports to recommend appropriate changes or corrective actions according to SEMAP, Enterprise Income Verification (EIV), PIH Information Center (PIC), HUD Regulations, and the HACM administrative plan.Monitor Housing Choice Voucher Program regulatory compliance.Oversee and monitor file compliance as pertaining to conversion of paper files to electronic records management system.Supervise a team of file clerks responsible for file organization, preparation, and electronic records conversion.Supervise Community Relations Coordinator.Provide reports to the Program Director and other members of the team as related to performance, productivity, and compliance on a regular basis.Participate in the development and implementation of goals, work plans, performance measures, procedural manuals, and continuous improvement of service delivery to assist in attaining the unit / program / department initiatives and goals, agency and core strategies, and mission through a spirit of service, teamwork and respect.Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIESDemonstrated ability to work collectively to meet deadlines.Management of reporting record of participants.Attend seminars and or training as requiredAdvanced communication skills in the areas of interviewing, investigation, interpretation, written and verbal communication, persuasion and negotiation.Must have the ability to safeguard confidential and sensitive information that has legal and personal consequences if divulged.Ability to determine a solution and what method to follow based upon the transaction that needs to be completed.Exercises sound and ethical judgment when acting on behalf of the organization.Work respectfully and courteously with other employees, follow direction, and work well under pressure.PARTNERSHIP DEVELOPMENT QUALITIESDemonstrates Inclusiveness - Fosters respect for all individuals and points of view. Shows a personal commitment to create a hospitable and welcoming environment for all.Demonstrates adaptability - Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Additionally, modifies one’s preferred way of doing things based on new acquired information.Demonstrates Self Development - takes personal responsibility for one's own learning and development through a process of assessment, reflection, and taking actionDemonstrates effective communication skills- Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.Demonstrates teamwork - individual interests are subordinated to group unity and efficiency; coordinated effort. Effectively adapts to changing priorities, situations, and demands.Demonstrates service-mindedness - Priority is focused on service delivery through establishing and maintaining positive relationships with internal and external colleagues and customers. Includes, but not limited to, being approachable / accessible to others.Demonstrates Stewardship - is responsible for taking good care of resources entrusted to one, which includes company time and property, work accountability and ethical judgment.Demonstrates motivation - the initiation, direction, intensity and persistence of behavior in innovation, creativity, taking action, and problem-solving.TRAININGCertification by CVR in the Housing Choice Voucher Proficiency within 90 days of hire.Attend seminars and / or training as required.TRAINING AND EXPERIENCEMasters degree and a minimum of 5-7 years in the Housing Choice Voucher Program performing management or compliance functionsCompany Description CVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, San Francisco and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2.5 billion in affordable housing development for multiple clients. Company Description CVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, San Francisco and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2.5 billion in affordable housing development for multiple clients.
