What are the responsibilities and job description for the Director of Operation (MSP) position at CW IT SUPPORT INC?
Director of Operations – CW IT Support
� Location: Wilmington, NC (On-Site) � Full-Time | Leadership Role | Growth-Driven
Are You a Results-Driven Leader Ready to Take CW IT Support to the Next Level?
CW IT Support is on the hunt for a Director of Operations—a dynamic, process-driven leader who thrives on efficiency, accountability, and team development. This is an opportunity to lead a fast-growing MSP, optimize operations, and ensure our clients receive top-tier IT support.
If you’re a strategic thinker with a passion for customer success, team leadership, and operational excellence, we want to meet you!
Why CW IT Support?
� Fast-growing IT support provider with a strong client base � Work with a high-energy, results-oriented team � We believe in Extreme Ownership, Continuous Improvement, and Customer Excellence � Opportunities for career growth and professional development
Check out our company culture and benefits at: � www.cwitsupport.com/careers
What You’ll Be Doing
✅ Overseeing Operations: Lead and optimize our service delivery, client onboarding, and project execution ✅ Driving Customer Success: Maintain 95% CSAT rating and ensure 100% client retention ✅ Scaling Efficiently: Improve processes to drive profitable revenue growth ✅ Building a High-Performing Team: Recruit, train, and mentor top-tier IT professionals ✅ Optimizing Performance Metrics: Monitor KPIs, track operational goals, and ensure service excellence
Reports directly to the company president, who oversees revenue generating activities
What We’re Looking For
✔ Leadership & Problem-Solving: Strong ability to analyze issues, make data-driven decisions, and drive results ✔ Technical Knowledge: Advanced IT Skillset around servers, networks, and M365; experience in IT operations is a MUST ✔ High Standards: Passionate about efficiency, organization, and accountability ✔ Strong Communication: Clear, professional, and proactive in both verbal and written communication ✔ Drive & Adaptability: A growth-oriented mindset and ability to thrive in a fast-changing environment
Perks & Benefits
✨ Competitive salary performance incentives 100% Health / Dental / Vision 401(k) match ✨ Career advancement in a rapidly growing company ✨ Be part of a team that values employees, clients, and the community
� Ready to apply? Visit www.cwitsupport.com/careers
� Let’s build something great together!
