What are the responsibilities and job description for the Account Representative position at CW Resources, Inc.?
CW Group Inc., is a proud member of the Ability One program designed to improve employment outcomes for people with significant disabilities.
Company Overview: CW Group is a national non-profit organization dedicated to creating an inclusive society where individuals with disabilities and those facing economic challenges have access to meaningful vocational training and are empowered as valued employees. We are committed to providing exceptional employment opportunities with flexible hours, comprehensive benefits, and a mission-driven focus.
- National Non-Profit.
- Mission-based Meaningful Employment.
- Exceptional Employees.
- Employee Wellness Coordinator.
- Upward Mobility.
- Flexible Hours and Paid Time Off - includes Sick, Vacation, and Holiday (Based on Hours Worked).
Employer Sponsored Benefits Includes:
- Insurance - Medical, Dental, Vision, Accidental Death and Dismemberment, Group Term Lif
- Short-Term and Long-Term Disability Benefits.
- Health Reimbursement or Health Savings Account Options.
- Retirement Plan and Match.
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Additional benefits offered through Mutual of Omaha includes:
- Accident
- Critical Illness
- Hospital Indemnity
- and Supplemental Life
Role and Responsibilities:
The Account Representative is responsible for managing client accounts within a production environment, overseeing order fulfillment, ensuring timely delivery, coordinating with internal production teams, and maintaining strong client relationship.
- Uphold CW's mission and values while demonstrating professionalism in all tasks.
- Monitor submittals, track deliveries of raw materials and finished goods, and provide regular updates. Additionally, oversee supply and equipment usage, requesting additional resources as needed.
- Oversee client relationships, ensuring smooth logistics and inventory operations.
- Establish and continue to build on key relationships with existing and potential clients to increase business, drive revenue, and improve sustainable growth.
- Travel between Production and Fulfillment centers, to assess inventory levels and to provide updates to customer and production team.
- Ensure all orders are shipped correctly and meet client specifications including packaging and labeling requirements).
- Track order progress, proactively communicate potential delays or issues to clients and resolve concerns in a timely and professional manner.
- In the absence of the Supervisor, participate in daily communication with Management personnel to identify problems or concerns, and reach decisions regarding appropriate solutions, while maintaining a high level of satisfaction.
- Complete all required paperwork and documentation, required by the site or company, including quality control reports, case counts, task completing reports, inventory control, and performance measurements, etc.
- Ensure safety protocols including Safe Quality Food (SQF), OSHA, food safety, internal policies, and other applicable standard are met, creating a safe and compliant work environment.
- Supporting on-site management ensuring all daily tasks are completed on schedule, meeting specified quality standards, and remain within budget constraints.
- Supervision of work force composed primarily of individuals with disabilities, including creating and managing employee schedules.
- Actively coach and develop their team members by providing training and support to ensure customer satisfaction and drive business growth.
- Perform other related duties as assigned to support the success and growth of the program.
Qualifications:
- Education: College Degree (in Business Administration, Supply Chain Management, Operations Management) (Preferred)
- Experience: Minimum of (2) years of relevant experience working in a food production, warehouse operations, or logistics management.
- Additional Requirements: Must have a valid Driver’s License. Safe Quality Food (SQF) and OSHA certification is preferred. Proficient in Microsoft Office Suite (Word, SharePoint, and Excel). Strong experience managing client relationships, overseeing contracts, and ensuring high levels of customer satisfaction. Ability to travel locally to business locations.
Preferred Skills:
- Previous experience in leading teams, overseeing operational processes, and managing inventory.
- Strong leadership and communication skills, with the ability to effectively manage a team.
- Experience working with individuals with disabilities.
- Ability to maintain safety standards and follow food safety regulations.
- Strong organizational and problem-solving skills.
- Compassionate, patient, and able to provide the necessary support and guidance to staff.
- Ability to work in a fast-paced environment and meet deadlines with little to no supervision.
If you meet these qualifications and are eager to contribute to a dynamic HR team, we encourage you to APPLY and become a key player in shaping our organization's workforce strategy.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. CW Resources, Inc. is proud to be an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and ensuring a workplace free from all forms of discrimination or harassment. We strongly encourage women, people of color, people with disabilities, people who are veterans, people who identify as LGBTQ, and members of ethnic minorities to apply!
Pay Transparency Disclaimer: CW Group, Inc. Entities and Affiliates are committed to pay transparency and fairness. Salary ranges provided reflect the expected compensation based on experience, education, skills, qualifications, location and other relevant job-related factors, and may include additional components such as incentive compensation and benefits. Final compensation will be determined in accordance with applicable laws and business needs (such as contractual obligations).
Copy and paste the link below into your web browser to view the posters pertaining to:
- EEO and Pay Transparency: https://www.dol.gov/agencies/ofccp/posters
- Notification of Employee Rights Under Federal Labor Laws posters: https://www.dol.gov/agencies/olms/poster/labor-rights-federal-contractors
- CW’s Self - Disclosure Form: https://forms.office.com/pages/responsepage.aspx?id=zZj4MtUu00iOjM5NS60vhGhCUZaiq9RLhDLFapc8phdUQzRDRTlPUDNINzI3QTNUNEJONlZDSTZSMC4u&route=shorturl
- Please E-mail: hrhelp@cwresources.org to submit a request for accommodation with the application process or to submit a request for our Affirmative Action Plan Narrative.
