What are the responsibilities and job description for the Sales Agent - Call Center position at CW Talent?
Who We Are
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.
Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.
Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.
About the Position
The Sales Agent's primary responsibility is to actively sell all Colonial Williamsburg offerings to include but not limited to Colonial Williamsburg hotels, admission tickets, evening program tickets, dining, golf, etc. by utilizing effective selling techniques. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to become part of a dynamic work environment. Must be self-motivated and work well under pressure.
Essential Functions:
- Assist guests by selling future reservations and assisting with customer questions regarding their existing reservations
- Prompt follow up with guest inquiry leads for second chance bookings
- Answer telephone calls and provides general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
- Strong ability to multi-task and pay close attention to detail
- Deliver the highest standard of service to all customers
- Manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
- Display effective computer literacy
- Possess a positive and upbeat attitude at all times
- Professional customer service nature with a desire to exceed
- Exceptional verbal and written communication skills
- Performs other duties as required
Qualifications:
Education / Experience
- Minimum of two years related experience and/or training in reservation or hospitality industry is preferred but not required. Candidates with a strong sales background in non-hospitality related field will be considered. NAVIS Certification a plus.
Communication Skills
- Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette. Ability to answer questions and successfully resolve issues and/or negotiate matters with tact, courtesy, and patience.
Computer and Mathematical Skills
- Must demonstrate basic computer skill with thorough knowledge of MS Windows and Office (Word, Excel, Outlook). NAVIS knowledge a plus. Ability to type quickly and correctly.
Reasoning Ability
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
- While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision and color vision and ability to adjust focus and handle dual monitoring.
Work Environment
- Open desk work environment and the noise level is usually moderate but is consistent.
