Customer Service Representative

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customer, the liaison between our warehouse operations and drivers providing exceptional service and support.

Essential Duties and Responsibilities

· Checks in drivers as they arrive at our facilities and coordinates with the dock personnel for the assignment of doors for loading or unloading.

· Performs clerical work such as entering orders and receipts into CWI and/or customer WMS systems.

· Prints all documentation needed for unloading and loading of trucks, such as pick tickets, check sheets, lot labels, put-away sheets, bills of lading, and receipt notices.

· Works closely with the operations for printing special request documents and inventories.

· Performs all filing by customer and date.

· Answers telephones and personal inquiries, routes visitors and calls to the appropriate personnel, and schedules all appointments for inbound and outbound carriers.

· Operates a variety of office equipment.

· Sorts and files correspondence, reports, and other materials, alphabetically, numerically, or by other established classification.

· Works closely with the operations to make sure the necessary supplies are in stock.

· Review all documentation and ensure the SOPs are being followed.

· Make sure the cycle count reports are printed daily per our SOP’s, counted, and signed by the supervisor of each facility.

· Back up or fill in for other positions as necessary including but not limited to CSR or other administrative support roles.

· Performs related work and other job assignments as required.

EDUCATION and/or EXPERIENCE

· High School diploma or equivalent preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

· Knowledge of office practices, methods, and procedures

· Some knowledge of general warehouse practices, terminology, and documents.

· Ability to communicate clearly and follow both verbal and written instructions.

· Ability to multi-task, prioritize, and manage time effectively.

· Strong analytical and problem-solving skills.

PHYSICAL REQUIREMENTS

· Ability to perform the essential job functions including meeting safely and successfully qualitative and/or quantitative productivity standards.

· Effectively handle lifting of various objects weighing up to 50 pounds.

· Ability to maintain regular, punctual attendance.

· Ability to bend, stoop, kneel, reach, and climb stairs. The position requires standing, sitting and/or walking for extended periods of time.

· Must be able to work in varying temperatures from freezers to ambient temperatures.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: 35 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Ability to Commute:

• Auburndale, FL 33823 (Required)

Work Location: In person

Salary : $17