What are the responsibilities and job description for the Dispatcher/Customer Service position at CWS / B&W?
As a logistics provider, we are committed to delivering freight to our customers safely, efficiently, and on time. Our team is experienced in a variety of logistics services, including yard management, switching, warehousing, shuttling, intermodal/dry van services, and more.
About the Role:
We are seeking a motivated dispatcher to join our dynamic team. In this role, you'll work closely with our drivers, customers, and third-party logistics providers (3PLS) to ensure smooth and efficient operations. As a dispatcher, you'll be responsible for real-time communication with drivers, updating tracking systems, and verifying the location of freight.
The position reports to our office in Gary, IN. All hours are on-site, remote work is not available for this position (Monday through Friday with rotating weekend days).
Key Responsibilities:
- Data Entry & System Updates: Accurately update dispatch systems and tracking software to ensure smooth operations.
- Customer Service Excellence: Provide exceptional service to customers and 3PLs, ensuring their needs are met in a timely and professional manner.
- Communication: Engage with drivers over the phone to provide updates, resolve issues, and track freight locations.
- Email Correspondence: Respond promptly to emails and ensure all communication is clear and professional.
- Trailer Location Verification: Help verify the location of trailers as requested to ensure accurate and up-to-date information.
Qualifications:
- Basic Computer Skills: Must be proficient in Microsoft Outlook. Experience with Microsoft Excel is a plus.
- Customer Service Experience: Previous experience in an office environment or call center is preferred.
- Logistics/Trucking Knowledge: While not required, experience in the logistics or trucking industry will be highly beneficial.
- Detail-Oriented: The ability to multitask, prioritize, and maintain accuracy under pressure is essential.
- Excellent Communication Skills: Clear, concise communication with both internal teams and external clients is key to success in this role.
Please submit resume as a PDF.
Our company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex including sexual orientation, gender identity or status as transgender, national origin, age, disability, military service, genetic information or any other characteristic protected by federal, state or local law.
Job Type: Full-time
Pay: $16.50 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Rotating weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
- Office: 2 years (Preferred)
Ability to Commute:
- Gary, IN 46406 (Required)
Work Location: In person
Salary : $17