What are the responsibilities and job description for the Chief Operating Officer position at Cy's Linen Service?
Job Title: Chief Operating Officer (COO) / General Manager (GM)
Company: Cy’s Holdings
Location: Multiple locations in South Florida, Travel Required (HQ in Miami, FL)
Type: Full Time | Executive Leadership
Company Overview
We are a fast-growing holding company in the commercial laundry and linen rental industry, currently operating four successful businesses across South Florida. With a strong presence in the hospitality and food & beverage end markets, our mission is to deliver exceptional quality, reliability and satisfaction to our clients. We are now seeking an experienced, hands-on executive leader to take on the role of COO / GM, responsible for driving operational excellence and scaling our business to the next level.
Position Summary
The COO / GM will oversee daily operations across all entities within our portfolio, leading a team of plant managers, service managers and administrative staff. This role will be responsible for optimizing production efficiency, standardizing processes across locations, ensuring exceptional service and contributing strategically to our growth and acquisition efforts.
Key Responsibilities
Strategic & Operational Leadership
- Lead day-to-day operations across all commercial laundry and linen rental sites, ensuring consistency, efficiency and profitability
- Develop and implement standardized operating procedures (SOPs) across all facilities
- Establish and monitor KPIs to measure operational performance and identify areas for improvement
- Drive continuous improvement initiatives using Lean, Six Sigma, or other process optimization methodologies
- Collaborate with ownership and finance leadership to develop and execute strategic growth plans, including acquisitions and expansions
Team Leadership & Development
- Manage and mentor a cross-functional leadership team including plant managers, service/delivery managers and production supervisors
- Lead recruitment, training, and retention strategies to build a high-performing operations team
- Foster a culture of accountability, collaboration, and operational excellence
Production & Plant Operations
- Oversee production schedules, capacity planning, equipment maintenance and quality control
- Ensure all plants maintain high standards for safety, cleanliness and compliance with regulatory requirements
- Identify opportunities to improve plant layout, equipment utilization and automation
Customer Service & Relationship Management
- Partner with the sales and service teams to ensure exceptional client experience and retention
- Resolve escalated service or operational issues promptly and professionally
- Support expansion into new customer verticals or service territories as needed
Supply Chain & Inventory
- Optimize inventory management across locations for linen, chemicals, parts and consumables
- Negotiate vendor contracts and manage supplier relationships to improve cost efficiency
Technology & Systems
- Evaluate and implement technology systems (ERP, route management, production tracking, etc.) to streamline operations
- Drive data-driven decision making by developing real-time operational dashboards and reporting tools
Financial & Budget Oversight
- Work with finance leadership to develop and manage plant-level budgets, forecasts, and capital investment plans
- Monitor cost of goods sold (COGS), labor costs, and other key financial drivers
- Drive initiatives to improve margins, reduce waste and optimize operational ROI
Compliance & Risk Management
- Ensure OSHA and industry safety standards are consistently followed
- Implement best practices for environmental compliance and sustainability
- Develop and maintain business continuity and risk management plans
Qualifications
- Minimum 20 years of total experience in commercial laundry, textile rental, industrial manufacturing, or related operations.
- At least 10 years in senior leadership roles (Plant Manager, Director of Operations, GM, COO, etc.).
- Bachelor’s degree required; Engineering or Industrial/Mechanical Engineering background strongly preferred. MBA or similar advanced degree is a plus.
- Proven ability to manage multi-site operations and large teams in a fast-paced, asset-intensive environment
- Strong technical and mechanical aptitude, with experience in industrial laundry equipment and process automation
- Bilingual: English & Spanish
- Exceptional leadership, organizational and communication skills.
- Experience with ERP systems, route logistics and production planning software.
Benefits
- Competitive executive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Relocation assistance if applicable
- Key leadership role in a fast-growing, acquisition-focused holding company
- Strong upside as the company scales, with impact on future growth and operations