What are the responsibilities and job description for the Customer Contact Center Specialist - Banking position at CyberCoders?
Customer Contact Center Specialist - Banking
Location : Stoneham, MA, US (fully onsite position)
Salary : $35K-$60K (salary depends on experience)
Position Overview
We are seeking a dedicated Customer Contact Center Specialist to join our banking team. This role is essential in providing exceptional support to our customers, ensuring their banking needs are met with professionalism and efficiency. The ideal candidate will possess strong customer service skills, a solid understanding of banking principles, and a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information regarding banking products and services
- Assist customers with account inquiries, transactions, and problem resolution
- Document customer interactions and maintain accurate records in our systems
- Collaborate with team members to improve customer service processes
- Identify opportunities for enhancing customer satisfaction and loyalty
Qualifications
Benefits
Full Benefits Included
Salary : $35,000 - $60,000
