What are the responsibilities and job description for the Epicor Helpdesk Analyst position at CyberCoders?
ERP Helpdesk Analyst
Position Overview
The ERP Helpdesk Analyst is responsible for providing technical support and assistance to users of the ERP system, ensuring efficient operation and user satisfaction. This role involves troubleshooting issues, managing helpdesk tickets, and collaborating with IT departments to implement system enhancements and training materials.
Key Responsibilities
Vacation/PTO
Medical
Dental
Vision
401k
Bonus
Relocation
Telecommute
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
tyler.lannetti@cybercoders.com
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 02/11/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Position Overview
The ERP Helpdesk Analyst is responsible for providing technical support and assistance to users of the ERP system, ensuring efficient operation and user satisfaction. This role involves troubleshooting issues, managing helpdesk tickets, and collaborating with IT departments to implement system enhancements and training materials.
Key Responsibilities
- Provide technical support for the Epicor ERP system and assist users with troubleshooting issues.
- Manage helpdesk tickets, prioritizing and resolving requests in a timely manner.
- Collaborate with the IT department to enhance system features and implement change control processes.
- Develop and maintain training materials and knowledgebase articles for frequently asked questions.
- Assist in report generation and data querying using MS-SQL and SSRS.
- Support small projects related to system maintenance and enhancements.
- Conduct user training sessions to improve system usage and efficiency.
- Participate in the development of technical documentation related to ERP processes and workflows.
- Proven experience with Epicor ERP system is required.
- Knowledge of approval workflows and general ERP systems is preferred.
- Strong technical support and troubleshooting skills.
- Experience in managing helpdesk tickets and understanding ticket priority.
- Ability to collaborate effectively with IT department and other stakeholders.
- Familiarity with creating knowledgebase articles and training materials.
- Experience in change control processes and small project management.
- Proficient in data querying and report generation using MS-SQL and SSRS.
- Bachelor's degree in Computer Science or a related field is preferred.
- Strong communication and interpersonal skills, with a focus on customer service in the manufacturing industry.
- Experience with Acumatica is a plus.
Vacation/PTO
Medical
Dental
Vision
401k
Bonus
Relocation
Telecommute
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
tyler.lannetti@cybercoders.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : TL7-1840309 -- in the email subject line for your application to be considered.***
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 02/11/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Salary : $75,000 - $90,000
