Demo

Accounts Team - Level 1

cybercoretech
Annapolis, MD Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 4/25/2025

Job Description

  • Resolves technical requests from self-service tickets in support of internal and / or outside customers.
  • Creates, deletes, and modifies customer accounts.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns.
  • Candidate must be a team player and must have the ability to adapt to a dynamic, fast-paced environment.
  • Must be able to multi-task and possess good communication and customer service skills.

Required Skills

  • HS diploma or GED AND 10 years of experience
  • Bachelor's degree AND 5 years of experience
  • Microsoft Office Suite
  • Systems Administration
  • IAT Level 1 Required
  • CompTIA A CE
  • CompTIA Network CE
  • Active TS / SCI security clearance with a current polygraph is required
  • Desired Skills

  • Customer Service / Support
  • Helpdesk Support
  • Linux
  • SupportIT
  • UNIX
  • Additional Details

    At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes :

  • Health Insurance to ensure you and your family stay healthy and well.
  • Dental and Vision Insurance for preventive and routine care.
  • Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
  • Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
  • Paid Parental Leave for new parents to focus on family.
  • Tuition Reimbursement to support your professional growth and education.
  • A 401(k) plan with a company match to help you plan for your future.
  • At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

    The salary range for this role is $43,000 - $88,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

    Equal Employment and Diversity

    CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.

    About cybercoretech

    With industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.

    Salary : $43,000 - $88,000

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