What are the responsibilities and job description for the MSP IT Consultant / Technical Account Manager position at CyberTeam?
We are seeking a skilled, experienced IT consultant to join our organization. In this position, you will empower clients to use information technology to overcome problems and achieve business objectives. You must be a customer-focused collaborator with a well rounded background in software and information technology systems.
IT Consultant Duties And Responsibilities
· Provide strategic guidance to clients on general technology and IT infrastructures
· Provide expert technical assistance to clients, including training and feedback
· Meet with clients to determine project requirements and goals; define the scope of the partnership, plan timelines, and set deadlines
· Travel to client locations to collaborate on projects
· Communicate with staff at all levels of client organizations
· Conduct research as needed to gain a thorough understanding of customers’ system specifications, work practices, and the nature of the business
· Define client hardware, software, and network requirements
· Technical account management
· Analyze customers’ IT needs; provide independent and objective advice for improvement
· Develop solutions and prepare proposals
· Implement agreed-upon solutions for new and improved IT systems
· Assist clients through the change-management process
· Design, test, install and monitor IT systems
· Prepare documentation and progress reports for clients
· Create training materials for client users and other consultants
· Identify potential clients; build and maintain contacts
IT Consultant Requirements And Qualifications
· Bachelor’s degree within the computer field or equivalent experience.
· Previous experience in IT consulting or related field required
· Prior customer service and client relations experience preferred
· Superior logic and analytical skills; strong problem-solving ability
· Certifications are a plus
· Excellent communication skills; ability to communicate complex technical information to non-technical clients and colleagues
Compensation
- Competitive salary, commensurate with experience.
- Comprehensive benefits package including:
- Medical
- Retirement plan
Get Started Today
Explore your opportunity with CyberTeam. Apply online or email your questions to hr@cyberteam.us.
About CyberTeam
CyberTeam is a Managed Service Provider firm located in Purchase, NY. We focus on the SMB market while serving various customer verticals with an emphasis on IT security. Our mission is to deliver cost-effective business solutions while providing a challenging and fulfilling experience to our employees. We seek individuals who enjoy expanding their knowledge of technologies, working as part of a team and participating in complex projects.
Our employees are CyberTeam’s most valuable asset. We offer a competitive and comprehensive salary and benefits package to all employees and invest in employee professional growth by providing a variety of educational and training opportunities.
Salary : $60 - $85