What are the responsibilities and job description for the Cyborgwave is hiring: Technical Writer in Columbus position at Cyborgwave?
Job Description
Job Description
Client& & - State of Ohio
ID - 747175
Please make sure all applicants submit a one-page writing example.
Will be required to be onsite at 1980 West Broad St, Columbus, minimum of 3 days a week.
This position will be responsible for understanding and providing documentation for projects within the Division of Information Technology.
Develop, enhance and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
Review and prioritize documentation service requests.
Research problems before approaching Manager or Team Lead for assistance.
Develop options and recommendations to assist documentation to team members for resolving issues.
Maintain documentation and documentation libraries.
Identify, create, revise and maintain documentation and templates.
Communicate and work with customers and other Client personnel as necessary.
Work with Team members to enhance their understanding of process documentation.
Identify and make recommendations around documentation and templates needed.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Able to work in team environment.
Complete assigned tasks.
Strong communication skills – both written and spoken.
Experience :
Experience defining and creating process documentation.
Experience in maintaining document libraries.
Experience in developing business processes.
Ability to work in a fast-paced environment.
Ability to document procedures in logical sequence.
Experience in working with both internal and external customers.
Excellent organizational skills.
Ability to collaborate with supporting resources across business units.
Required Skills :
2-year college degree or equivalent of relevant experience.
Excellent communication skills; have excellent professional oral and written skills.
Ability to build solid business relationships in an emerging environment.
Desired Skills :
Exposure to ServiceNow ticketing system a plus.& &
Two years technical documentation writing experience.
Demonstrated experience using graphics, pictures, charts and other visual means to convey important information to desired audience.
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