Marketing Services Operation Director

Position

Digital Marketing Services Operations Director

Who we are

Cyclone Social is a leading digital marketing agency dedicated to delivering innovative digital marketing solutions to our clients.

Mission Statement: To provide every business with access to best-in-class marketing at a fair rate by redefining the traditional agency model. We deliver innovative solutions that build lasting partnerships, reduce turnover, and empower growth.

Vision Statement: To become the trusted partner for businesses nationwide, setting the standard for reliable, cost-effective, and results-driven marketing that elevates brands and fosters long-term success.

Values: Compassion, Competence, Consistency…above self-interest.

We are seeking a highly experienced Digital Marketing Services Operations Director to oversee and optimize the operations of our digital marketing services. This role is crucial in ensuring the seamless execution of marketing strategies and campaigns, leading a dynamic team, and driving operational excellence.

Who You Are

• A highly organized agency loving manager

• Someone who likes to roll up your sleeves and get into the weeds

• A lover of lists and process

• A detailed-oriented connoisseur of project management

• A self-motivated team player and great communicator

Key Responsibilities:

This role will be expected to provide leadership, mentoring and management supporting organizational structure to ensure your teams continued growth, success and personal development. You will work closely with the Founder.

• Strategic Leadership: Develop and implement operational strategies to enhance service delivery and client satisfaction. Working with Founder to lead the path forward toward achieving the 2025 strategic plan’s goals.
• Team Management: Lead, mentor, and manage the digital marketing operations team, fostering a collaborative and high-performance work environment. Leads staff onboarding. Lead QBR meetings and project status meetings.
• Process Optimization: Analyze existing processes and workflows to identify areas for improvement, ensuring efficiency and scalability. Provide direction and supervision on traffic and production to keep workload prioritized and balanced; ensure smooth day-to-day operations within the agency
• Performance Monitoring: Establish key performance indicators (KPIs) for digital marketing operations and track progress against these metrics.
• Resource Allocation: Ensures time tracking adherence and monitors utilization against goals. Manage resources effectively to support the delivery of multiple projects and campaigns.
• Budget Creation Help to develop client budgets for digital marketing services ensuring cost-effective service delivery.

· Project Management Tool Management Administration: Ownership of Click-up and establishing proper processes with the team.

• Technology: Research, evaluate, train and implement best in-class digital marketing technology solutions.
• Cross-functional Collaboration: Work with other departments, such as sales, to align operational goals with overall company objectives.

Qualifications:

• Bachelor's degree
• Agency experience
• 5 years of experience in digital marketing operations, with at least 3 years in a leadership role.
• Strong understanding of digital marketing strategies, tools, and platforms.
• Proven track record of managing small teams
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits:

• 401(k) matching
• Flexible schedule
• Life insurance
• Paid time off
• Parental leave
• Work from home

Job Type: Full-time

Pay: Up to $85,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Marketing operations: 3 years (Required)
• Team management: 5 years (Required)

Ability to Commute:

• Fort Wayne, IN 46802 (Required)

Ability to Relocate:

• Fort Wayne, IN 46802: Relocate before starting work (Required)

Work Location: In person

Salary : $85,000